Overall rating
4.6
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

May 16, 2022

Iris was very helpful and answered all my questions. I look forward to seeing how Rush helps my business grow.

The Angelic Kollection
United States
8 months using the app
Rush replied May 17, 2022

Hey, The Angelic Kollection!

Thank you for your feedback! ❤️

We are excited to be working on your store! We will definitely help increase your revenue via parcel tracking page and shipping notifications! 💰

I am glad to hear that Iris provided you with excellent service as usual!
😊

Gabriel,
Customer Success Lead

June 7, 2022

Their integration with Shopify and Klaviyo is a top-notch. I’ve been using the app for only 5 days and I look forward to see how much extra revenue will bring me thanks to the flows

Grooming Grizzly
Germany
8 months using the app
October 6, 2022

I'm just starting the app but the first impression is great. In addition, I am very well helped by Gabriel. The customer friendliness is outstanding.

Gemloader
Netherlands
8 months using the app
Rush replied October 11, 2022

Hey Gemloader!

Thanks so much for sharing your review about the Rush great service!❤️

We are always here if you need more help on parcel tracking or order status updates. 😊

We’re glad to hear that our team’s actions lead to one more happy customer! 🥳

Gabriel,
Kung Fu-Master & Customer Success Lead🥋

December 19, 2022

App is great so far, Customer service is also really good.
The tracking page they create for you is really clean looking and definitely a good place for customers to check out their tracking info.
Fair prices too. I'd recommend 100%

VALOR
United States
8 months using the app
Rush replied December 21, 2022

Hey VALOR team!

Thank you so much for giving us your best remarks on our app, customer service and as a whole. ❤️

If you need further help with the parcel tracking page or shipping notifications. Let us know :)

Cherry,
Customer Success Lead

December 3, 2021

Very useful to have an overview of shipments & to offer great customer service to customers that have their packages held up. Rush's customer support is also stellar, very willing to help when issues arise. Recommend!

Suntouched
Canada
8 months using the app
Rush replied April 10, 2022

Hey, Suntouched!

Thank you for the wonderful review and for taking the time to share your feedback with Rush. ❤️
Our priority is customer service and we are happy that we met that mark! 😌

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)👍

P.S. We just released a new feature where Upsells can be single click checkout :) 🥳

Gabriel,
Customer Success Obsessed

Edited May 8, 2022

ColdStreets.Com ~ Turning Negatives Into Positives One Tee At A Time! So far, so good. I'm just starting to use the Rush App and yes there are real people here to help you also the app has Documentation on how to use it and Gabriel hooked me up, Thanks Again

ColdStreets.Com
United States
8 months using the app
Rush replied May 9, 2022

Hi ColdStreets.Com

Thank you for your kind words! We’re grateful for your feedback! 😍

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

P.S. We just released a new feature where Upsells can be single click checkout :)

Gabriel,
Customer Success Obsessed

Edited June 17, 2021

REALLY great help with integrating Klaviyo and making it look perfect, USPS tracking as well as other tracking numbers and services, and also all around just very helpful, communicative, great price, and great service. THANK YOU!

It's Juliet
United States
8 months using the app
Edited February 16, 2023

Ved at vise lokale transportører på sporingssiden blev arbejdet med kundesupport mindre kompliceret. Før fik vi negative oplevelser med kunder, der ikke kunne genkende transportørerne, men nu kan vi give dem en direkte telefonlinje, når deres ordre ikke blev leveret, eller hvem de skal ringe til for at ændre tidsplanen og spørge om de endelige leveringsoplysninger. Dette hjælper os med at skabe direkte kommunikation mellem lokale transportører og kunder, i stedet for at være i midten.

København Mode
United Kingdom
7 months using the app
Rush replied December 7, 2022

Hey København Mode!

Wow! Your feedback is truly heartwarming! ❤️ Thank you so much for giving us your take on how we are doing.

Let us know if you need further help with branded order status tracking page, or with shipment notifications! 😊

Cherry,
Customer Succeed Lead

February 17, 2023

Möjligheten att ändra spårningssidan direkt i Shopify Theme Editor är en stor förändring. Tidigare behövde vi ett utvecklingsteam för att göra mindre uppdateringar, men nu kan vi skapa vad vi vill direkt med drag-och-avklippningskomponenterna. För att inte nämna att vi kan göra A/B-tester, lägga till andra appblock på spårningssidan och få flera språk utan att fylla några övergångar.

Stockholm Mode®
United Kingdom
7 months using the app
Rush replied February 19, 2023

Hei Stockholm Mode®-teamet!

Tusen takk for at du ga oss dine gode kommentarer om vår OS2-sporingssidebygger med Rush-appen installert❤️

Hvis du noen gang trenger hjelp til å løfte inntektene via pakkesporingsside eller forsendelsesvarsler. Gi oss beskjed :)

Cherry
Customer Success Lead

February 16, 2023

Personalisierte Rush-Berichte bieten zusätzliche Einblicke in die Leistung unserer Speditionspartner. Wir können die Kundenerfahrung nach dem Kauf anpassen, je nachdem, wie lange die Zustellung des Artikels dauern wird, und sichere geschätzte Liefertermine bereitstellen.

Hannover Mode®
United Kingdom
7 months using the app
Rush replied February 17, 2023

Hallo Hannover Mode® Team!

Wir freuen uns zu hören, dass Sie unseren Service schätzen und sich für Rush als Ihre Sendungsverfolgungs-App entschieden haben. Ihre Bewertung hat unseren Tag versüßt!

Sollten Sie weitere Unterstützung benötigen, zögern Sie bitte nicht, uns im Live-Chat oder über bekannte E-Mails zu kontaktieren :)

Cherry
Customer Success Lead