Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

June 3, 2022

Incredible customer service!! The response time is literally under two minutes. Great app, highly recommend any DTC brand jump onto it ASAP!

Tub Treats
Australia
4 months using the app
Rush replied June 3, 2022

Hey, Tub Treats!

We are glad to hear we provided you with top-notch service! Our support team is as fast as 🥷 🥷 🥷 !

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

Gabriel,
Customer Success Obsessed

October 4, 2022

Essential app, I highly recommend, quality customer service, Best tracking app for e-commerce ! Thanks !

Polar
France
4 months using the app
Rush replied October 11, 2022

Hey Polar team!|

Wow! Saying that we are the BEST tracking app is awesome! ❤️ 🥳

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Rush - Let us know if you need further help with branded order status tracking page, or help with shipment notifications! 😊

Gabriel,
Customer Succeed Lead 😃

June 1, 2021

The app is amazing - it's user friendly and very quick to instal. The customers service is also fantastic, quick in reply and really helpful! I would definitely recommend the app to every one!

Jane Lushka DE
Bulgaria
4 months using the app
Rush replied April 10, 2022

Hey, Jane Lushka DE!

Thank you for the wonderful review and for taking the time to share your feedback with Rush. Our priority is customer service and we are happy that we met that mark! 😌

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

Gabriel,
Customer Success Lead

October 28, 2022

FANTASTIC! REALLY WORKS! I started using it and I'm already enjoying it a lot, the facilities and applications for my customers

be.OIL
Brazil
4 months using the app
Rush replied November 2, 2022

Hey be.OIL!

We are thrilled to know that you appreciate our service and have chosen Rush as your shipment tracking app! On behalf of the Rush team, I want to say thank you so much for trusting us 💚

If you ever need further help with the parcel tracking page, shipping notifications, or other features, we're just a message away 👍

Cherry
Customer Success Lead

May 22, 2022

Thanks alot for your hardworking, the developing team helped me alot!!
thanks again, the app easy to use

Amor Jewellery
United Kingdom
4 months using the app
Rush replied May 23, 2022

Hey, Amor Jewellery

Thanks so much for sharing your review about the Rush! ❤️

We are always here if you need more help on parcel tracking or order status updates.

We’re glad to hear that our team’s actions lead to one more happy customer!

Gabriel,
Kung Fu-Master & Customer Success Lead

January 19, 2023

Rush is een top app! De app is heel gebruiksvriendelijk en eenvoudig te navigeren. Gabriel, onze klantenservice medewerker, was ook geweldig en erg behulpzaam bij het instellen van de app en het oplossen van eventuele problemen die we tegenkwamen.

Fenroy
Netherlands
4 months using the app
Rush replied January 23, 2023

Hey Fenroy Team!

Wow! Thank you so much for your great feedback! ❤️ 🥳

We're glad that customers like you are having a great experience at Rush - Let us know if you need further help with branded order status tracking page, or help with shipment notifications! 😊

Cherry,
Customer Succeed Lead

August 31, 2022

Having a custom order tracking page is crucial as this helps to build trust with your customers, allows you to upsell your customers on the tracking page & also saves you a huge amount of time dealing with customer enquiries. Awesome!

Just Like You
Switzerland
4 months using the app
May 12, 2022

Rush is a very useful app for keeping your customers informed about the status of their order. The support of this app is always perfect!

Heerlijk Buitenleven
Netherlands
4 months using the app
Rush replied May 12, 2022

Hi Heerlijk Buitenleven

Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with our amazing customer service!!

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

June 10, 2022

You would find service like this at a 5 star resort! From the moment we signed up for the app, to the onboarding process the team has been nothing short of amazing. They encouraged zoom meetings to ensure we knew how to take advantage of every aspect of their platform and they even suggested a few things to optimize our email communication related to shipping. These guys are the real deal and the app is incredibly feature-rich.

Nova Color
United States
4 months using the app
Rush replied June 15, 2022

Hey Nova Color!

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you with the setup of the Nova Color's branded tracking page and the shipping email for Klaviyo!

Gabriel,
Customer Success Lead

March 23, 2021

I used this app to provide my customers with the location of their package at any moment, with just a few simple steps.

StarThrill
Bulgaria
4 months using the app