Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

September 9, 2021

This app is the best app when it comes to shipment tracking. Where other apps are bulky and take more space this APP is versatile, simple, and absolutely powerful. But the most fascinating aspect of this app is the stellar customer service. To the point and ready to always help you to the best of their abilities. You really could not ask nor can you get an app like this anywhere. Kudos, guys for being the very best!

GYMZAH
United States
3 months using the app
Rush replied April 10, 2022

Hey GYMZAH!

Thank you so much for your positive feedback!
Your comments have been shared with our entire team at Rush! ❤️

We are super proud to hear that you find us a better alternative than the other shipping tracking apps 🥳

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

June 3, 2022

We just started using this app a week ago and the support team helped us with the whole setup! Their tracking page fits perfectly with my store design. Thinking to install it to my second store!

Shape Baeby
United States
3 months using the app
Rush replied June 3, 2022

Hey Shape Baeby!

Thank you for letting us and the community know about your fantastic experience with us! ❤️

I’m happy to hear that our team provided you with excellent service, created beautiful banners, and entire Klaviyo e-mail flow automation! 🥳

Let us know when you add the second store, we will give you a nice starting present there. 🎁

Gabriel,
Customer Success Maniac

January 4, 2023

It's great so far. Especially the klaviyo flows which they do for you. Rush support has been very supportive.

PETSO
United Arab Emirates
3 months using the app
Rush replied January 6, 2023

Hey PETSO!

Thanks so much for sharing your feedback. We're glad that customers like you are having a great experience at Rush.

Let us know if you need further help with branded order status tracking page, or help with shipment notifications! 😊

Cherry,
Customer Success Lead

May 27, 2022

Great app, great customer service. We appreciate all the efforts and time on us from the Rush family. We highly recommend their service!

Amaari Fine Jewelry
United States
3 months using the app
Rush replied May 30, 2022

Hi Amaari Fine Jewelry

We’re so grateful that you took the time to share your feedback with us.

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

August 30, 2021

We've been using the Rush app for a couple of months now after making the switch from another order tracking app. The team was incredibly helpful with getting set up for us and continues to monitor our store to ensure we are taking advantage of the new features. Highly recommend it for any Shopify store owner looking to provide branded order tracking for customers and increase repeat purchases.

LYFE Fuel
United States
3 months using the app
Rush replied April 11, 2022

Hey, LYFE Fuel!

Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with the branded tracking page and find us as a better alternative to the other tracking apps!

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

February 28, 2023

one of the best tracking apps in shopify app store we reduced our support inquiries by half just by installing it

bricomarketfr
Morocco
3 months using the app
Rush replied February 28, 2023

Hey bricomarketfr Team!

Thank you for your trust! ❤️ We are thrilled to hear that you appreciate our service and have chosen Rush as your shipment tracking app!

We are always here if you need more help on parcel tracking or order status updates 😊

Cherry
Customer Success Lead

November 23, 2022

Rush is perfect! The customer service is outstanding and this is the best plug-in for tracking on Shopify.

Sneakeds® Schuhe
Netherlands
3 months using the app
Rush replied November 24, 2022

Hey Sneakeds® Schuhe!

Thanks so much for sharing your review. We greatly appreciate you for considering Rush as the best order tracking app and we’re glad to know that our team’s actions lead to one more happy customer! 🥳

If you ever need any assistance, feel free to reach out to us 💚

Cherry
Customer Success Lead

November 16, 2022

The best application, easy to use, and support is always there for you. I'm so happy with that , I recommend it to anyone who wants to make tracking shipments easier for the customer .

MJ Store
Türkiye
3 months using the app
Rush replied November 16, 2022

Hey MJ Store!|

Yay! Saying that we are the BEST tracking app is really heartwarming! ❤️ 🥳

We're glad that customers like you are having a great experience at Rush. You're support is greatly appreciated.

Please feel free to reach out if you need further help with our parcel tracking app 😊

Cherry
Customer Success Lead

Edited June 1, 2022

Rush provides you with a custom tracking page, which you can translate into your language. I had some questions and the customer support team responded quickly with answers! Great experience so far! Cannot ask for more!

Thienne
Bulgaria
3 months using the app
Rush replied June 3, 2022

Hey Thienne!

Thanks so much for giving us your take on how we are doing.😊
We're glad that customers like you are having a great experience at Rush!❤️
Let us know if you need further help with branded order status tracking page, or help with shipment notifications!💰

Gabriel,
Customer Succeed Lead

Edited December 15, 2021

Great support from Gabriel, who took the extra mile to help and suggest new improvements for my business. 5 Stars......

TheDogsBoutique
Bulgaria
3 months using the app
Rush replied April 10, 2022

Hey, TheDogsBoutique!

Thank you for the kind words ❤️! If you need help lifting the revenue via parcel tracking page or shipping notifications. Just let me know :)

Gabriel,
Customer Success Obsessed