Overall rating
4.6
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

November 6, 2023

I had a lot of requests from my customers for refunds because of miscommunication and worries about the delivery date. Rush saved my store ! My clients are now aware automatically day by day of the delivery process and this helped me to lower effectively the refunds and the worries from users. So 5***** for Rush. The clients experience is way better and this helps me to increaser the returning customers.

Coquesdeluxe
France
2 days using the app
Rush replied November 7, 2023

Hey Coquesdeluxe Team!

Thank you so much for sharing your positive experience with Rush! We're so happy to hear that the Rush app has made a significant difference in your store and has helped you address the concerns of your customers effectively.

It's great to know that your clients are now well-informed about the delivery process, leading to a smoother experience. We greatly appreciate your 5-star rating.

If you ever have any more feedback, questions, or need further assistance, please don't hesitate to reach out. We're here to support your continued success. Thank you for choosing Rush!

Cherry,
Customer Success Lead

October 19, 2023

I had a problem I could not solve on my own, luckily the live chat is there and Ken Michael helped me successfully within minutes. Always a good customer support and Rush is definitely recommended!

Vella Mode
Netherlands
About 2 months using the app
December 19, 2023

Great response time, assisted me with embedding a tracking page and looks good!

Comfy Classics
United States
About 5 hours using the app
Rush replied January 3, 2024

Hey Comfy Classics Team!

Thank you for the positive feedback! We're pleased to hear that you love the looks of your tracking page. If you have any additional needs or further questions with the app set-up, feel free to reach out. We're here to help!

Cherry,
Customer Success Lead

October 23, 2023

I think Rush can be proud to have people so dedicated to our satisfaction in their customer service department, today I had the chance to be supported by Michael Ken and frankly I've never had such attention from any customer support, I've had an extraordinary experience, really, thank you Michael for your help, for designing my tracking page so beautifully in no time at all, I've already fallen in love with the application and your great support, I've got nothing else to say except thank you and thank you again!

Bébé Paradis
France
7 days using the app
October 12, 2023

KenMichael was a huge help for me! He went above and beyond to help me. He created a tracking page for me and even changed some much needed settings to reroute my customers to my track page! Thank you again x1000!

Global Jersey Co.
United States
3 months using the app
Rush replied October 16, 2023

Hey Global Jersey Co. Team!

Thank you so much for your kind words! We're thrilled to hear that KenMichael provided you with exceptional service and that you're pleased with the tracking page and settings changes. We appreciate your trust and support.

If you ever need further assistance on order tracking page or shipment notifications, please don't hesitate to reach out. We're here to help!

Cherry,
Customer Success Lead

August 21, 2023

Gabriel offered great support and helped me understand where a notification was not working correctly. He quickly gathered the information and we discovered it was being affected from outside their app and how to fix it.
You dont get service like that from many other apps.
Highly recommend Rush app !

Wolf of WoHo LLC
Australia
10 months using the app
Rush replied August 24, 2023

Hello Wolf of WoHo LLC Team!

We're glad to hear about your positive experience with Gabriel's support- on how he swiftly identified the issue and even helped you understand it. Your feedback truly highlights the exceptional service we strive to provide. Thank you for your high recommendation of the Rush app!

Remember, if you ever need assistance with the order tracking page or shipment notifications, feel free to get in touch. We're here to help :)

Cherry,
Customer Success Lead

August 11, 2023

The app is great! Adding to another store of mine! It has made my business operations more efficient than ever before. Also support helped me set my tracking page and notifications in Swedish. Something that previous tracking apps couldn’t do it.

SWEEZ. STOCKHOLM
China
8 months using the app
Rush replied August 14, 2023

Hello SWEEZ. STOCKHOLM!

Your satisfaction is truly rewarding to us! We're excited that our app has brought efficiency to your business operations and that you've chosen to extend its benefits to another one of your stores. Our support team's help in customizing your tracking page and Swedish notifications shows our commitment to meeting your specific needs.

Thank you for entrusting us with your business needs – we're here to support you every step of the way!

Cherry,
Customer Success Lead

April 17, 2024

te responden al momento y te solucionan las dudas que tengas

Clilim
Spain
36 minutes using the app
October 13, 2023

Haven´t been using for a long time yet. But very impressed so far. We´ve tried many of the alternatives off similar tracking apps here on shopify. But nobody expect rush has been able to satisfy our needs with look-and-feel of tracking page. Aswell as making sure the translations/text is correct. For us that don´t have an english store.

Additionally they were the most affordable alternative also.

brando.no
Norway
4 days using the app
Rush replied October 16, 2023

Hey brando.no Team!

We're delighted to hear that you're impressed with the Rush tracking page. We understand the importance of accurate translations and we're glad to have met your needs. Thank you for choosing us, and we're here to provide continued support as you use our service.

Please don't hesitate to reach out if you have further concerns with the tracking page or other features. Your satisfaction is our priority!

Cherry,
Customer Success Lead

February 16, 2024

אפליקציה מעולה לניהול משלוחים שמסייעת לי לחסוך זמן ולשפר את יעילות ניהול האתר שלי.
האפליקציה קלה לשימוש, בעלת מחיר הוגן ומכילה מגוון פיצ'רים שימושיים.

ממשק המשתמש של האפליקציה פשוט וברור, מה שמקל על השימוש בה גם עבור משתמשים חדשים.
האפליקציה מציעה מגוון חבילות במחירים שונים, כך שכל אחד יכול למצוא את החבילה המתאימה לצרכיו.

אני ממליץ בחום על Rush לכל מנהל אתר איקומרס שמחפש דרך יעילה וקלה לניהול משלוחים.

Tommy Berry IL
Israel
About 1 month using the app