Rush ‑ Order Tracking & EDD , 319 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.
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The app is great! Adding to another store of mine! It has made my business operations more efficient than ever before. Also support helped me set my tracking page and notifications in Swedish. Something that previous tracking apps couldn’t do it.
Hello SWEEZ. STOCKHOLM!
Your satisfaction is truly rewarding to us! We're excited that our app has brought efficiency to your business operations and that you've chosen to extend its benefits to another one of your stores. Our support team's help in customizing your tracking page and Swedish notifications shows our commitment to meeting your specific needs.
Thank you for entrusting us with your business needs – we're here to support you every step of the way!
Cherry,
Customer Success Lead
Supporters are very helpful. And the experience is good. Any problem is resolved right the way. Good
Hey Amor1970s Team!
Thanks for the 5-star rating :) Our team is thrilled to know you've had a good experience with our support. We're here to promptly address any issues that arise and ensure your satisfaction.
If in case you have further questions or need assistance in the future related to your branded page or email notifications, feel free to reach out.
Cherry,
Customer Success Lead
אפליקציה מעולה לניהול משלוחים שמסייעת לי לחסוך זמן ולשפר את יעילות ניהול האתר שלי.
האפליקציה קלה לשימוש, בעלת מחיר הוגן ומכילה מגוון פיצ'רים שימושיים.
ממשק המשתמש של האפליקציה פשוט וברור, מה שמקל על השימוש בה גם עבור משתמשים חדשים.
האפליקציה מציעה מגוון חבילות במחירים שונים, כך שכל אחד יכול למצוא את החבילה המתאימה לצרכיו.
אני ממליץ בחום על Rush לכל מנהל אתר איקומרס שמחפש דרך יעילה וקלה לניהול משלוחים.
I’ve used other tracking apps in the past, but none of them come close to the level of support I’ve received here. The exceptional customer service alone makes this app worth every penny. Gabriel and their support were always there to help!
Hello SHEEK. AMSTERDAM!
We're incredibly grateful for your kind words! Knowing that our app's support and customer service have made a positive impact means a lot to us. Gabriel and our support team are dedicated to ensuring your satisfaction, and we're thrilled to have met your expectations.
We're here for you, so don't hesitate to get in touch if you have more to share or if you need any assistance. Thank you for choosing our app – we value your support!
Cherry,
Customer Success Lead
A NIGHTMARE! I was just trying to test it out since my previous app's customer service was so bad. But right upon downloading the Rush app, it completely ruined the current tracking app I was using to check orders. I'm used to apps asking for permission before doing this but it was overriding everything without consent. Also when the Rush app imported data of previous orders, the statuses were all completely wrong for all the orders. I uninstalled the app because it was not for me, and now I have to deal with my previous app's bad customer service. I only suggest this if you have no customers and you want to see if it is for you, this was a horrible app to use for transitioning tracking apps.
Hi Noelle,
I'm really sorry you had a bad time with our app. It sounds like you are frustrated and referring to a negative experience with another tracking app, which I did not understand how it relates to us.
Our app doesn't change things as standard. All options to change need to be set explicitly. On install Rush.App - only listen for orders and track shipments on our shipments page. Thats it.
The problem with the wrong order statuses is not what we expect from our app. As we track correct carrier assignments, we have a 99.7% correct rate, so you are in 0.3% that we were not able to recognize - in this case, we don't set statuses. Or statuses are set from another application in your store.
Also for us to set order statuses in Shopify - you need to explicitly set to update Shopify Shipment statuses, as this is not done as default.
I understand why you removed our app. But if you give us a chance, we'd like to help fix what went wrong. We can talk over a video call to figure it out.
To help you, we need the app to be installed. If you want to try again, let us know, and we'll do our best to sort things out, even if the issues, as stated in the feedback, do not seem to be caused by our app.
I know how frustrating can be to set all things to work correctly, especially when you are on your way to do business - and all should be perfect. We can help you out, we are already 4+ years on the market and have seen a lot, let us know if you want a helping hand. All in all - we are here to help.
Best,
Slav
I’m impressed with how easy Rush.app makes it to create stunning tracking pages. The code-free customization options and drag-and-drop functionality are fantastic. I can effortlessly change styles, colors, and fonts to match my brand. The ability to integrate with third-party apps like Klaviyo, ShipBob, personalization apps, and review apps adds even more versatility.
Hey Van Halen Mode® Team!
Thank you so much for sharing your review about the Rush easy setup! We're delighted to hear that the tracking page customization and our integrations with Klaviyo, review apps, etc. have been beneficial to you. Knowing that they are meeting your needs is incredibly rewarding for our team.
Your satisfaction is our top priority, and we are continuously working to improve and enhance our services.
If you have any specific feedback or suggestions for further improvements, please don't hesitate to share them with us.
Cherry,
Customer Success Lead
Rush has worked great for our store so far. It was a very simple onboarding process because the app is integrated with existing apps we already use! Above everything else though, their customer service team is available 24-7 and has been so helpful with our questions.
Hello The Range Hood Store Team!
We're thrilled to hear that Rush has been a great addition to your store and for your feedback about the onboarding process. Our customer service team is always here to assist, and we're delighted to have been able to help with your questions.
If you ever need further assistance or have more inquiries about your tracking page, email notifications or other features, don't hesitate to reach out.
Cherry,
Customer Success Lead
If you are not using this app, you are doing your business a disservice. Cannot say enough great things about the customer service team. They have been incredibly responsive and have helped address and fix a few unique issues to make sure our setup is absolutely perfect. Great app! Great team!
Hey Folia Body Team!
We're so glad that customers like you are having a great experience at Rush. Our priority is customer service and we are happy that we met that mark! 😌
Let us know if you need further help with a branded order status tracking page, or help with shipment notifications!
Cherry,
Customer Success Lead
This is how onboarding should be. So many times, I’m all excited about the features of an app only to wrestle with the setup. They set it up for me and I couldn’t be happier. Thank you.
Hello Twisted Jezebel Team!
We're truly delighted to have exceeded your expectations with our onboarding process! Making things easier for you is our goal, and your satisfaction is our reward :)
If you ever need assistance or have questions with the tracking page, email notifications set-up, etc., please don't hesitate to reach out.
Thank you for choosing us and for your kind words!
Cherry,
Customer Success Lead
Having my supplier with a little longer fulfillment time, I wanted somehow to wow my customers on the delivery side! And what can I say, the level of details and informations that the app provides turns out to delight my customers! They love the fact that they every step of the way they know what is happening with their orders! Thank you Rush!
Hey Nutribean Team!
Thank you for your feedback! We're delighted that our app has made a positive impact on your customers' experience, especially when dealing with longer fulfillment times from your supplier. It's great to know that our attention to detail and information have been well-received.
Should you require further assistance with tracking page, shipment notifications, etc., please don't hesitate to get in touch. Your success is our priority. Thanks once again for choosing Rush!
Cherry
Customer Success Lead