Rush ‑ Order Tracking & EDD , 319 reviews

Hey Nuzest NZ Team!

Thank you so much for being one of our valuable app users! We're so glad that our service has brought you such a great first impression! Rest assured, we'll continue to assist you in any way.

Just reach out to us anytime if you ever need assistance, we're all ears!

Cherry
Customer Success Lead

Dear Koss Design Team,

We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry.

We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in."

In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period.

At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration.

Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem.

In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL:
1. Go to Order Details.
2. Click on the three dots in the top right corner and select 'Edit tracking'.
3. In the open model, manually update the URL to direct to your tracking page.
We truly value your patience during this time and thank you for your understanding.

Best Regards,

Slav
Product Lead @ Rush

Hello Julia&Oscar!

Thank you so much for your positive review! We're thrilled to hear that you find our company's order tracking and upsell features to be helpful. Gabriel is a valued member of our team, and we're glad that his assistance has made a positive impact on your experience.

If you have any more questions or feedback in the future, don't hesitate to reach out. We're here to help!

Cherry,
Customer Success Lead

Hello PlushPaws!

We’re so grateful that you took the time to share your feedback with us. We appreciate your support. However, we would like to know if there's anything specific that you feel could be improved, please feel free to share your thoughts with us.

We've contacted you via email to follow up with you. Please kindly have a check.

Cherry,
Customer Success Lead

¡Hola Laurin!

Gracias por compartir su experiencia con la aplicación Rush. Apreciamos su tiempo en resaltar las características, que realmente ayudaron a la configuración de su tienda. Le agradecemos que haya recomendado nuestra aplicación de seguimiento.

Si tiene alguna otra sugerencia o inquietud con respecto a su página de rastreo o notificaciones de envío, ¡no dude en compartirla con nosotros!

Cherry,
Customer Success Lead

Hey Rock House Team!

Yay! We are thrilled to hear that you appreciate our service and have chosen Rush as your shipment tracking app! ❤️ We're so glad that our service has brought you such a great first impression!

If you ever need further help with the parcel tracking page or shipping notifications, we're just a message away :)

Cherry,
Customer Success Lead

Hey tlali•pani Team!

Thank you so much for your time in providing us your feedback. We're so glad that our service has brought you such a great impression.

Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊

Cherry,
Customer Success Lead

Hey PickPeanut!

Thank you so much for your positive feedback! ❤️
Your comments have been shared with our entire team at Rush!
When we hear from happy customers like you, we spread positivity around!

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

Cherry,
Customer Success Lead!

Hey Zula Helsinki!

Thank you so much for considering Rush as the great order tracking app. We truly appreciate the recommendation.

If you ever need further assistance, please don't hesitate to reach out :)

Cherry
Customer Success Lead