Rush ‑ Order Tracking & EDD , 318 reviews

Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
    304
  • 1% of ratings are 4 stars
    3
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 3% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.

Edited April 16, 2024

Update : Le service client n'a pas été ultra-efficace mais a su régler le souci pour le moment...

L'application fonctionne peut-être pour d'autres pays mais pour la France ce n’est vraiment pas fou. Près de 5 fois que je les contacte pour des bugs sur le tracking, l'application se trompe et attribue des commandes au mauvais transporteur par centaine. À chaque fois, le problème est résolu mais quelques semaines plus tard ça recommence...

Céladon Paris
France
7 months using the app
September 7, 2023

awesome app

PlushPaws™
United States
About 2 months using the app
Rush replied September 13, 2023

Hello PlushPaws!

We’re so grateful that you took the time to share your feedback with us. We appreciate your support. However, we would like to know if there's anything specific that you feel could be improved, please feel free to share your thoughts with us.

We've contacted you via email to follow up with you. Please kindly have a check.

Cherry,
Customer Success Lead

Edited August 10, 2023

Very good customer service. But the tracking for out of delivery does not sync well. They have a group, where there is an active community

Primerra
Belgium
Almost 2 years using the app
Rush replied April 10, 2022

Hey, Primerra!

We’re so grateful that you took the time to share your feedback with us.
Thank you so much for your positive rating and for sharing that we do have a FB group where our clients can get extra perks!

Our status updates sync has been significantly improved!

If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)

P.S. We just released a new feature where Upsells can be single click checkout :)

Gabriel,
Customer Success Obsessed

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