Rush ‑ Order Tracking & EDD
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Galerie d’images vedette
Suivi des commandes pour augmenter les affaires. Suivi de livraison mondial en minutes.
Rush favorise la réachat avec un suivi de livraison amélioré, réduit l'incertitude des clients, automatise la sélection des transporteurs, les pages de suivi des commandes et envoie des mises à jour automatiques par SMS/courriel ainsi que des notifications de vente incitative et croisée. La page de suivi est personnalisable, y compris la date de livraison estimée avec plus de 1 300 transporteurs. L'offre comprend l'intégration gratuite, la configuration, un canal Slack privé et un support 24/7.
- Boostez le trafic et les ventes avec des pages de "Suivez Votre Commande"
- Augmentez la valeur du client avec des notifications par SMS et email
- Améliorez les taux de conversion avec une date de livraison estimée et IA
- Augmentez la fidélité des clients avec la dissimulation du transporteur
- Intégrez avec Klaviyo, Yotpo SMSBump, Postscript, Attentive (prochainement)
- Caractéristiques
- Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis
- Utilisation directe dans l’interface administrateur Shopify
- Fonctionne avec les thèmes les plus récents
Langues
chinois (traditionnel), chinois (simplifié), anglais, danois, néerlandais, finnois, français, allemand, italien, japonais, coréen, portugais (Brésil), portugais (Portugal), norvégien (Bokmål), thaï, tchèque, et polonais
Fonctionne avec
Processus de paiement, Okendo Fera Opinew Yotpo LOOX, Dsers CJ Dropshipping AutoDS, Rebuy Wiser Glood ShipBob, Alternative of AfterShip, Postscript Stamped Judge.me, Klaviyo Yotpo SMSBumpCatégories
Suivi
Notifications
Étiquettes et emballages
Gestion des expéditions
Tarification
GRATUIT
Installation gratuite
0,08 $ par envoi supplémentaire
- 50 envois/mois
- 1300+ transporteurs
- Notifications d'envoi
- Suivi glisser-déposer
- Recommandations de produits
- Applications d'avis intégration
BASIQUE
$9 / mois
ou $97/an et économisez 10 %
0,09 $ par envoi supplémentaire
- 100 envois/mois
- Toutes les fonctionnalités gratuites
- Notifications d'envoi Shopify
- Suivi glisser-déposer
- Recherche d'envois
- Analyses de base
Essai gratuit de 5 jours
CROISSANCE
$49 / mois
ou $529/an et économisez 10 %
0,09 $ par envoi supplémentaire
- 1000 envois/mois
- Fonctionnalités Basiques
- Notifications SMS&email
- Klaviyo, Omnisend, SMSBump
- Statut avant l'envoi
- Dissimulation transporteur
Essai gratuit de 5 jours
AVANCÉ
$199 / mois
ou $2,149/an et économisez 10 %
0,09 $ par envoi supplémentaire
- 5000 envois/mois
- Fonctionnalités de Croissance
- Livraison estimée
- Analyses personnalisées
- Slack privé
- API
- Assistance à l'intégration
Essai gratuit de 5 jours
Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (319)
STAY AWAY!
We've been using this app for almost two years. Everything was fine at the beginning when the app was owned by Slav and Gabriel, the founders. I mean, there were definitely errors and glitches, but they were promptly resolved after contacting support. However, after the founders sold the app to another company, the whole experience turned into a nightmare.
Every other day, I received complaints from my customer service department stating the tracking didn't work. I had to contact app customer support multiple times, tagging and following up on the issue on Slack, and opening tickets on their live chat app support. All responses I got were "I'll have to check with the dev." And then, months would go by without a reply. Not to mention, we were charged for every single order fulfilled, even if the tracking doesn't work, sometimes even twice (since they also apparently have some problems with quota management!!! OR "Rush will be tracking two tracking numbers (the first mile and the last mile), consuming two shipments from your quota.").
I switched to another tracking app, which I installed and configured within 20 minutes. It's a lot cheaper too. My customer service department is happy, and so are the customers.
So, if you're currently looking for a tracking solution for your store, I recommend you stay away and choose a more reputable, affordable, and effective option. These guys used to be a good tracking app, but unfortunately, not anymore. Cheers.
Hello,
Thank you for your detailed feedback. As a team, we take such concerns very seriously and we sincerely apologize for the issues you've faced. Your experience is not indicative of the service and dependability we aim to provide our users, and we're truly sorry to hear that we have fallen short.
It's unfortunate to hear that there have been challenges since the change in ownership, as our intention is always towards enhancing our app and providing better service. We are sorry for any inconvenience caused by the tracking errors and issues with communication; your feedback provides us with valuable information to review and address.
While it's saddening to lose you as our user, your insight is helpful and will be taken into account in our efforts to improve.
Again, we appreciate your previous support and thank you for bringing these issues to our attention.
Best Wishes,
The Rush Team
STAY AWAY!
I had a good experience in the past with Rush. However, since about a month the e-mail flows that they created for me don't work anymore. Unfortunately, I discovered this too late. As a result I lost thousands of Euros due to disputes, as my customers were not being updated.
Since then I've been in contact with their support almost on a daily basis, but it's absolutely useless. In the past their support was pretty good, but they seem to be outsourcing their support now and it's absolutely horrible. I'm stuck in an endless loop of people who don't seem to understand what is going on and never really solve anything.
One of the worst experiences ever.
25.06 HORRIBLE EXPERIENCE!
I keep having bugs after bugs
first I had for months issues for their klavyio integration
then I had another issue when client were clicking on their tracking, they had a 404 error message
now the biggest issue, the tracking page is not being updated at all from the original tracking page
it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand.
Really stressful and scary times, I hope this will never happen to any other merchants.
We're truly sorry to hear about the issues you've been encountering with our Rush - Order Tracking and EDD app. It sounds like there have been several instances where our app hasn’t lived up to your expectations, and for that, we sincerely apologize.
Your stress and concern are completely understandable and we want to assure you that we are committed to solving these problems as soon as possible. We are here to assist you and have our team look into the difficulties you've raised including the Klavyio integration and the 404 error that clients encounter when clicking on their tracking page.
However, we'll need more details regarding the current tracking update issue you are experiencing. Will you be able to share more information about it? It will be extremely helpful for our team in resolving the issue.
Remember, your feedback is important to us as it’s through experiences like yours that we continue to improve and serve our users better. Again, we're sorry for any stress we may have caused you or your customer service department, and your constructive criticism is highly valued.
We'll be in touch soon and thank you for your patience.
Best Regards,
The Rush Team
The app stopped working as advertised some time ago. Shopify shipping notifications do not work, constant problems here and there. Support is useless. Will be migrating to another shipping tracker.
We are really sorry to hear about your experience with our app. It's unfortunate to know that you have been facing persistent issues and it's completely understandable that it has disrupted your workflow. We apologize for any inconvenience our app and support have caused you.
Our main aim is to provide reliable services and a responsive support team to our users. From your feedback, it is clear we have missed the mark this time and we deeply regret that.
We would greatly appreciate the opportunity to understand your concerns more deeply and help resolve them for you. While we can't provide direct contact details, we understand how important communication is and assure you that a member of our team will reach out to you soon at the earliest.
Your feedback is very important to us as it helps us identify areas where we can improve. Please bear with us as we work on these issues and strive to serve you better.
Best Regards,
The Rush Ltd Team
The app unfortunately since beginning June approximately doesn't work anymore! The tracking page gives no update whatsoever. I've contacted them many days and am still waiting for it to be fixed. A tool that I pay for to have less customer emails finally creates a lot of emails and negative customer feedback, this is not acceptable!
Assistance
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Ressources
Lancement
1 octobre 2020 · Journal des changements
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