Rush ‑ Order Tracking & EDD

The app functioned for about 1 month, in late may 2024, my tracking stopped working, didn't notice it until 10th of june, when customers began contacting me regarding their tracking.

The conversation with Rush to fix it was met with a person who didn't understand their own app, so I had to guide them through what the app does through screenshots.

They said they would have to contact their developer to fix it. I then asked about the dev 3 days after that if he is available, and no, he was not, but they would be really urgent! 4 days after that, still no contact, no updates.

It looked more promising than what it was. The worst part about it is that I have no control to do fixes myself.

Customer service is super good, and helps you with anything you ask them! Super good app!

I am thoroughly impressed with Rush App! Their customer support team, especially Cherry, is incredibly helpful and attentive, always ensuring our needs are met promptly. The app itself is a lifesaver for tracking orders, with its user-friendly interface and professional-looking tracking page. Highly recommended for anyone in need of efficient order management!

Update - June 12th

Rush App casued THE SAME ISSUE which happened not long ago, where Klaviyo is not triggering the emails.

This time it has been almost 2 weeks, but they didn't even update the merchants.

Last time it happened, it took them 6+ weeks to fix the ongoing issue.

Nightmare.

No compensation or anything. Disappointed AGAIN.

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Rush App has failed to send out any of our push emails via Klaviyo for more than 6 weeks now. The problem hasn't been fixed and they won't even tell us how long it will take. They simple respond with "Our Dev is working on it, please be patient" every time I follow up with them. They are not taking care of merchants too well nowadays. I def do not recommend this app to other merchants who are serious about providing the best customer support for their customers.

So far no problems. Fast and helpful support