Rush ‑ Order Tracking & EDD

25.06 HORRIBLE EXPERIENCE!
I keep having bugs after bugs
first I had for months issues for their klavyio integration
then I had another issue when client were clicking on their tracking, they had a 404 error message
now the biggest issue, the tracking page is not being updated at all from the original tracking page
it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand.
Really stressful and scary times, I hope this will never happen to any other merchants.

The app unfortunately since beginning June approximately doesn't work anymore! The tracking page gives no update whatsoever. I've contacted them many days and am still waiting for it to be fixed. A tool that I pay for to have less customer emails finally creates a lot of emails and negative customer feedback, this is not acceptable!

The app functioned for about 1 month, in late may 2024, my tracking stopped working, didn't notice it until 10th of june, when customers began contacting me regarding their tracking.

The conversation with Rush to fix it was met with a person who didn't understand their own app, so I had to guide them through what the app does through screenshots.

They said they would have to contact their developer to fix it. I then asked about the dev 3 days after that if he is available, and no, he was not, but they would be really urgent! 4 days after that, still no contact, no updates.

It looked more promising than what it was. The worst part about it is that I have no control to do fixes myself.

Customer service is super good, and helps you with anything you ask them! Super good app!

I am thoroughly impressed with Rush App! Their customer support team, especially Cherry, is incredibly helpful and attentive, always ensuring our needs are met promptly. The app itself is a lifesaver for tracking orders, with its user-friendly interface and professional-looking tracking page. Highly recommended for anyone in need of efficient order management!