Ryder E‑commerce by Whiplash , 62 reseñas

Great company, run by good people who actually care about what they do. Since signing on with them to do my fulfillment they've continuously grown their company in great ways.

Yea - these guys are gods. Everything works without a hiccup and amazing personal service to boot. Couldn't be happier. Highly recommended.

If you have a lot of extra time on your hands to constantly fuss and argue with your fulfillment center CHOOSE WHIPLASH. If you like cancelling orders because your fulfillment center doesn't unbox your stock and process it for a week at a time CHOOSE WHIPLASH. If you like dealing with attitudes from rude customer service CHOOSE WHIPLASH. If you like paying extra because your fulfillment center decides they want you to pay for their credit card processing fees CHOOSE WHIPLASH. If you want to run a successful business DO NOT, I REPEAT...DO NOT CHOOSE WHIPLASH. Move forward at your own risk. Imagine spending the first 2 hours of your work day fighting with the warehouse when you could be trying to focus on marketing or planning new products. We've been a customer of theirs for 3 years and we've literally watched the service go down the drain. If you sign up prepare to hear a lot of excuses.

Update: Literally 30 minutes after leaving the above review, my service with Whiplash was abruptly terminated. It turns out that not only do they not ship orders out on time but they also can not take criticism from a customer. This company is a complete joke. It needs new customer service and new management.

Update #2: So after terminating our service because we left a negative review Whiplash has now told us that we can not discard any goods and we must pay pick/pack fees and shipping fees to ship every item that we had in stock back to us. Also, Whiplash deleted our online account with them so all of our data on which customers returned items, requested returns, return date, etc. is basically gone or we're not allowed to see it. Imagine getting into a disagreement with your younger sibling as a kid and expecting them to be reasonable. Yep, that's how it is working with this company. Childish, petty, and vindictive.

Unfortunately we have had lots of issues with Whiplash. Our store and products not syncing correctly, wrong orders sent out which had to be fixed at our cost, inventory randomly changing and updating - all of these cause huge issues which we not only have to fix once but they keep occurring.

We're no longer selling and shipping custom merch, and the process to cancel and get our remaining inventory back has been terrible.

Originally we'd be getting charged over $300 to pull our remaining inventory, and I just want to drive over and pick it up. Not even get it shipped back to us.

Waiting over 2 weeks for it to get resolved.

We thought that Whiplash would help our business grow, instead, it has hurt it. Slow shipping times, incorrect orders going out, terrible customer service, the list goes on. If I could go back in time, I would not use Whiplash. Learn from our mistake and avoid it.
-David Hunt, CEO monkii.co

Working with Whiplash has been a great experience. The Whiplash back-end has all the technology in place that you need. An intelligent interface, full access to all your data, etc. But to me, the best part of my Whiplash experience so far has been their customer support. In my experiences in the Shopify app world, support is key for making your apps work for you and do the work that you need done. I had tons of up-front questions and the Whiplash support reps have been exceptional. Available and knowledgeable. Exactly what you want when you have that burning question. Highly recommended!!

It is great, makes integrating with Whiplash easy as pie. Would use them and it again!

Bad experience with Whiplash. Expect some bad attitude and rude manners. They have a nice and friendly Marketing but I can't say the same from their people.

Whiplash is simple to integrate into Shopify and our team at the facility level is responsive and collaborative. The dashboard can be semi-customized, returns automation does require an additional app to make it run more seamlessly.