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I have trust issues. I was struggling with orders and looking for a fulfillment service for over 5 years, and not one could accurately explain to me how much it was going to save or cost my business...until someone pointed me in the direction of Whiplash. I literally traveled to their shipping center and delivered my products by hand, and they are a small, highly organized, honest, and cost-effective solution. I've been able to spend the 20+ hours of work spent on shipping on what matters, developing good products.
The entire team at Whiplash has been fantastic since the first day we started working with them. Their service is impeccable and are always willing to help by promptly answering emails and phone calls. Outsourcing our shipping needs to them has been of great help as our business continues to grow. I would highly recommend them to anyone looking for a hassle-free well ran fulfillment service.
James and his company have been incredibly supportive to my startup business and have done an outstanding job ensuring I understood how to use their software. They have always been very quick to provide assistance when I needed questions answered or didn't have a clear understanding of something. Their integration with Shopify is particularly excellent, providing a completely seamless ordering and shipping process. I look forward to working and growing with them in the future!
We would struggle without them. The response was always super fast and you always deal with same people which makes it so much easier. It was a vital part of our business.
Whiplash has impeccable customer service. It's been such a pleasure working with them. No matter what question you have they make you happy you asked with their competent, quick, pleasant answers. Their system is tight and working with them has allowed us to ship confidently and coordinate more efficiently than we have in 3 years of business. Thank you Michelle and the whole team at Whiplash!
James, Sean and team at Whiplash have been extremely helpful to work with from the start. This was our first experience with product fullfillment, so we did our due dilligence and researched and interviewed all the Shopify-integrated options . Some we found to be mega-fullfillment houses that we would get lost in the shuffle, and others never got back to our call or email. Whiplash was on it from the get-go.
We've been with whiplash for over 10 months now and would not hesitate to recommend them to anyone.
Pat Johnson - 58republic.com
Whiplash has been very helpful in getting my products to my customers. They have not yet missed an order to any of my customers. I had quite a few questions when getting set up and James, the CEO was very helpful and answered my questions directly. I think my company challenged them a bit with far larger than normal packages and worldwide shipping destinations but with a little tweaking and support they have adapted and everything is working automatically now. My company is located in Canada and shipping out of the USA saves my customers money. If you don't want to do your own shipping then I'd recommend using whiplash!
Whiplash is an amazing fulfillment company, and their Shopify integration only makes them better! The app is easy to install and allows direct coordination with the Whiplash online interface. Plus, the folks at Whiplash are extremely responsive to anything you need help with! Great app, great company.
I went with Whiplash after considering other fulfilment company (Shipwire and some others). While Shipwire caused me headaches and was very complicated to setup, Whiplash was ready to work in just about 2h and just one simple phone call to answer all my questions! Honestly I highly recommend them!! They are simple, straight forward and really awesome! The packaging is impeccable too!! Go ahead, you won’t be disappointed!
Whiplash - Dogpatch SF is Awesome! Ray and his team are the best! I don’t know what I would do without their personalized service and attention to detail. He is super organized and personable. I highly recommend him! Chrissie Lam - Love Is Project