Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
August 11, 2014

They've been handling my fulfillment for a few years now and I have never had a problem. Great customer service and great team in general!

Daylight Curfew
United States
Over 10 years using the app
August 6, 2014

We have been very pleased with Whiplash and would highly recommend to other companies! James is fair, honest and very hard working, as is the rest of the wonderful Ann Arbor team. We can always count on Whiplash to help us in a pinch and to follow through as promised.

Amelia Rose Design
United States
Over 9 years using the app
April 12, 2013

Fast and dependable, Whiplash is a great asset to our team.

Glacial Pace Recordings
United States
Over 8 years using the app
December 1, 2016

Whiplash has provided excellent service in every facet of their operation. We did a lot of research before we decided that Whiplash had the best features and services for our Shopify shop. A superb solution for small manufacturers like us who also sell their items at retail. We literally could not do this without Whiplash. From receiving, to warehousing, to organization, to CS, to fulfillment and even returns, they handle everything with ease.

Bigshot Toystore
United States
About 8 years using the app
April 23, 2013

Talking to other fulfillment services felt like talking to a car salesman and a high school teacher. Features were pushed to us whether we wanted them or not and it felt like we had homework to do before we could use their services.

Whiplash is fulfillment done right. The interface is uncluttered and intuitive. It has everything we need, nothing more and nothing less. And customer service is like talking to a buddy that cares.

CW&T SHOP
United States
About 8 years using the app
December 1, 2016

Whiplash has been instrumental in the growth of the two shops that I run on Shopify. Both are using Whiplash warehousing and fulfillment. It's seamless, easy, customer service is readily available, everything is so easy. There is literally no way I would be in the position I am in now without Whiplash services. Highly recommended, cannot be stated more enthusiastically! A++++

Tenacioustoys
United States
Almost 8 years using the app
April 26, 2017

Working with Whiplash has been easy, I use their warehouses in USA and UK. When I've needed their help, their customer service team have been responsive (by email and messaging). Often when I've needed help it's been to get a report which I've later learned is available on the web-portal. Before working with Whiplash I had terrible experiences with 2 other fulfillment services, I've been with them for over a year now, I'd choose them again.

Dirtbaggies
United States
Over 7 years using the app
Edited February 16, 2015

I really don't like giving my business secrets away.....but Whiplash is so awesome that I have to. They are everything they advertise; fast, accurate and awesome. James is a pleasure working with and will definitely take care of you. The app works great with Shopify; it's easy to use and works automatically when orders come through. And the pricing is more than fair. Totally recommend Whiplash!

vintage tee shirts
United States
About 7 years using the app
Edited April 24, 2015

Whiplash is great. Seriously so much simpler than Shipwire. The set up didn't stress me out one bit, they barcode everything for you, and they are responsive. You can email or call them, they know who you are and can help you with your issue right away. They don't do custom packaging but their pricing is really competitive. It's just all the things you need and none of the crap you don't!

OTHERWORLD
United States
Over 6 years using the app
July 29, 2014

Whiplash is a great fulfillment service. They offer really great service at a good price and their application focuses on simplicity and the user experience. Definitely better than doing it yourself and they appear to be the best option out there for Shopify fulfillment.

TVNweather Merchandise
United States
About 6 years using the app