Ryviu: Product Reviews & QA , 1.178 Rezensionen
The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.
Hey Maison du Panda,
I'm Yen from the Ryviu team.
I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused.
If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding!
Best regards,
Yen
Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!
Hi there,
My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc:
https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options
We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us.
Thank you for your understanding.
All the best,
Yen
Aplicativo simplesmente não funciona, as reviewrs sumiram e não consigo mais conetar a minha loja ao aplicativo, que meu deixou totalmente na mão
Hi Fire Offers,
I'm Yen from the Ryviu team, and I'm sorry to hear that Ryviu does not work on your store. We value your feedback and want to address any concerns or issues you may have.
I've personally reached out to you through our support channel and hope to hear from you soon so that I can assist you to display reviews.
Thank you for your understanding and patience.
All the best,
Yen
the app pulls 20 reviews with photos per item in the free version for about 2 to 3 days, after that it only gets 2 or 3 reviews with photos. A really bad way to get positive reviews for the app
o aplicativo puxa 20 reviews com fotos por item na versao free durante cerca de 2 a 3 dias, depois disso passa a pegar apenas 2 ou 3 comentarios com fotos. Uma maneira bem ruim para conseguir reviews positivos para o aplicativo
Hi there,
I'm Dan from Ryviu.
Thank you for reaching out.
In our free plan, you can only import 20 latest Aliexpress reviews of a product, and not all the latest reviews of aliexpress have photos.
All best wishes,
Dan
Total waste of money. Does no more than other free apps. Don't get ripped off like I just did. £9.99 to import Etsy reviews and it didn't even work
Hi Crystal Shoe Designs,
I'm Yen from the Ryviu team and I'm sorry for the inconvenience you've had with Ryviu not importing reviews from Etsy.
I have already reached out to you via email, and I hope to hear back from you soon so we can assist you to resolve that problem.
Thank you for your understanding.
Best regards,
Yen
Nul !!!!
J'ai passé 1h à ecrire mes avis pour qu'au final ils ne s'importent meme pas sur ma boutique ! j'ai tout fais activé l'app sur le theme ...
C'est une perte de temps !
Hi MagneTix,
I'm Yen from the Ryviu team, and I'm sorry to hear that you have been experiencing issues with reviews not displaying on your store. We take all feedback seriously and want to make sure that we address any issues or concerns you may have had.
I've personally reached out to you through our support channel and hope to hear from you soon so that I can assist you to display reviews.
Thank you for your understanding and patience.
All the best,
Yen
App not working well. bad application
I'm trying to transfer comments but to no avail. In addition they have a monthly subscription . this is shame
Hi Monalizay,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
I've personally reached out to you through our support. I hope to talk to you soon so we address and clarify all your concerns.
Thank you in advance for your patience.
All the best,
Yen
Very poor customer service, it seems they can always decide when to respond to a customer's message at their whim.
Hi Maria Jewellery,
I am Dan from Ryviu team.
I am sorry for everything that made you have a bad experience using Ryviu.
We always strive to provide you with an exceptional experience, and we are devastated when we fall short. Thanks for taking the time to bring this to our attention and still giving us the opportunity to assist you.
All the best,
Dan
This App, It doesn't work well on my shop. When I refresh the page, the reviews disappear. It's weird, there is a cache problem with this application.
Hi Auqur,
Yen from the Ryviu team here. I apologize for the problem you encountered with the Ryviu app.
That issue was caused by a conflict between the BEST Currency Converter app on your store and our Ryviu app’s lazy load function. We fixed that problem by turning off the reviews widget’s lazy load option. Reviews and star ratings are displaying on your store now, please kindly check.
I hope to get your feedback from you soon. Thank you so much for your patience and understanding.
Best regards,
Yen
Product Q&A doesn't work when inserted into template. Instructions reference a theme template that doesn't exist. Deleted app.
Hi there,
My name's Yen from the Ryviu Team.
Firstly, I am so sorry for the inconvenience you experienced with our app. Ryviu supports Paid plans to add the Q&A widget. Therefore, it does not work on your Free account. Please check the detail in our pricing section https://apps.shopify.com/ryviu.
I hope you can give me a chance to assist you. I will be more than happy to help you to set up all things you need as same as we always do with other valuable customers.
I'm looking forward to hearing from you.
Thanks,
Yen