Ryviu: Product Reviews & QA
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I installed this app since it had a full integration with my store's template (which is not an official Shopify one, but a Theme Forest one). And I'm very happy with it so far - It works well and is very easy to setup & use. It integrated perfectly with my theme with some very basic CSS code. Needed some basic support and Dan from the team was incredibly quick to response. Very happy in general so far with only one improvement area for me: I'd like to have a form in the reminder e-mail so that my customers could just fill in the form to submit their reviews (without the need to visit my site again to submit reviews).
The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.
Hey Maison du Panda,
I'm Yen from the Ryviu team.
I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused.
If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding!
Best regards,
Yen
Very poor customer service, it seems they can always decide when to respond to a customer's message at their whim.
Hi Maria Jewellery,
I am Dan from Ryviu team.
I am sorry for everything that made you have a bad experience using Ryviu.
We always strive to provide you with an exceptional experience, and we are devastated when we fall short. Thanks for taking the time to bring this to our attention and still giving us the opportunity to assist you.
All the best,
Dan
They are really professional and a company with great service, I think I will always use their products.
I really appreciate the help of the customer service to solve my problem, it's a great application and it's free.
The app is really awesome clear, the support is amazing reactive, i recommand Ryviu if you want i real perfect app for your store.
This App, It doesn't work well on my shop. When I refresh the page, the reviews disappear. It's weird, there is a cache problem with this application.
Hi Auqur,
Yen from the Ryviu team here. I apologize for the problem you encountered with the Ryviu app.
That issue was caused by a conflict between the BEST Currency Converter app on your store and our Ryviu app’s lazy load function. We fixed that problem by turning off the reviews widget’s lazy load option. Reviews and star ratings are displaying on your store now, please kindly check.
I hope to get your feedback from you soon. Thank you so much for your patience and understanding.
Best regards,
Yen
The app is easy to use and the support is very helpful and responsive! They have answered both questions that I have had so far within minutes.
Perfect app for vreating trust between your store and the consumers plus they have 24/7 customer support which is always a plus. defo would reccommend
Noch nie eine so gute App verwendet. Shopify Benutzer über Q && A und Kommentare müssen diese App. Es hat vollständige Funktionen und hohe Kosten Leistung. Darüber hinaus ist ihr Team sehr professionell, und ihre Kundenservice Einstellung ist auch sehr gut und professionell. Es ist wirklich toll...