Ryviu: Product Reviews & QA
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Very useful!
amei
Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!
Hi there,
My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc:
https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options
We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us.
Thank you for your understanding.
All the best,
Yen
J'attend toujours une réponse pour mon problème. Je n'ai toujours pas eu de solution. Donc, appli viré de mon shop.
O suporte ajuda muito!!!! Qualquer dúvida que voces tiverem, contatem! resolve muito. Recomendo demais!!!!
This App has great effect on the store's speed score, its very disappointing to see my speed score drop down crazy when I apply this app, however it seems the score is not that accurate because the actual speed of opening a product page is still fast, why?
Hi there,
Dan here from Ryviu team.
Our app is using Shopify API and it always loads after your site has fully loaded only so it cannot affect the store's score.
Best Regards,
Dan from Ryviu
I installed this app since it had a full integration with my store's template (which is not an official Shopify one, but a Theme Forest one). And I'm very happy with it so far - It works well and is very easy to setup & use. It integrated perfectly with my theme with some very basic CSS code. Needed some basic support and Dan from the team was incredibly quick to response. Very happy in general so far with only one improvement area for me: I'd like to have a form in the reminder e-mail so that my customers could just fill in the form to submit their reviews (without the need to visit my site again to submit reviews).
The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.
Hey Maison du Panda,
I'm Yen from the Ryviu team.
I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused.
If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding!
Best regards,
Yen
Very poor customer service, it seems they can always decide when to respond to a customer's message at their whim.
Hi Maria Jewellery,
I am Dan from Ryviu team.
I am sorry for everything that made you have a bad experience using Ryviu.
We always strive to provide you with an exceptional experience, and we are devastated when we fall short. Thanks for taking the time to bring this to our attention and still giving us the opportunity to assist you.
All the best,
Dan
They are really professional and a company with great service, I think I will always use their products.