Ryviu: Product Reviews & QA
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A lot of bugs (reviews that don't appear on a huge amount of products, translation that doesn't work etc...) of course the support is always there to fix, but you always have to keep an eye to see if everything is correctly visible. Moreover it is impossible to download all the reviews in a single csv file. We have to do it in an infinite amount of files.
Hi there,
This is Dan from the Ryviu team. I'm sorry to hear about your experience with our Ryviu app.
I see that one of our colleagues has been in touch with you regarding your issues via the Live chat. She provided a clear explanation and assisted you in resolving them.
We have reached out to you through our support channel and hope to hear from you soon, please let us know if you need further support.
Thank you for your patience and understanding.
Best regards,
Dan
I wanted to receive a link for the "Write a review" interface that I can incorporate in an email. After waiting for 1 week for an answer from support, was told it is not possible - really? It looks like an easy task for me. Why such lack of cooperation? Also, the emails you can set up in the app to ask for a review do not include unsubscribe link. Bad service.
Rubbish app ,Not useful at all，waste my time............................................................................................................................................................................................................................
Hi there,
Dan here from Ryviu.
As I'm checking, you imported reviews via CSV used incorrect file format so reviews cannot import to your product. If you don't know how to use then please contact us before leaving a bad review :(
All the best,
Dan
App not working well. bad application
I'm trying to transfer comments but to no avail. In addition they have a monthly subscription . this is shame
Hi Monalizay,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
I've personally reached out to you through our support. I hope to talk to you soon so we address and clarify all your concerns.
Thank you in advance for your patience.
All the best,
Yen
Aplicativo simplesmente não funciona, as reviewrs sumiram e não consigo mais conetar a minha loja ao aplicativo, que meu deixou totalmente na mão
Hi Fire Offers,
I'm Yen from the Ryviu team, and I'm sorry to hear that Ryviu does not work on your store. We value your feedback and want to address any concerns or issues you may have.
I've personally reached out to you through our support channel and hope to hear from you soon so that I can assist you to display reviews.
Thank you for your understanding and patience.
All the best,
Yen
the app pulls 20 reviews with photos per item in the free version for about 2 to 3 days, after that it only gets 2 or 3 reviews with photos. A really bad way to get positive reviews for the app
o aplicativo puxa 20 reviews com fotos por item na versao free durante cerca de 2 a 3 dias, depois disso passa a pegar apenas 2 ou 3 comentarios com fotos. Uma maneira bem ruim para conseguir reviews positivos para o aplicativo
Hi there,
I'm Dan from Ryviu.
Thank you for reaching out.
In our free plan, you can only import 20 latest Aliexpress reviews of a product, and not all the latest reviews of aliexpress have photos.
All best wishes,
Dan
uma porcaria cheio de bugs
Hi Lovelylux,
Eu sou o Yen, um membro da equipe da Ryviu, e estou realmente triste em saber sobre a sua experiência.
Por favor, entre em contato com a nossa equipe de suporte via Chat ao Vivo. Isso nos permitirá entender melhor os detalhes do problema e fornecer a assistência necessária. Agradecemos muito a sua paciência durante este processo.
Atenciosamente,
Yen
The app keeps charging me every month even though I have a free account!!!
Shopify even blocked my store because of this app!!!!!!
I have the screenshot proving it!!!
Hi there,
Our app is using Shopify payment API and it will automatically count fee every 30 days. You upgraded your plan on November 28, 2019, and canceled your plan on December 30, 2019, so you have been charged for 2 months in use.
Best Regards,
Ryviu team
If there's an option to give zero stars, that would I choose. App wasn't working for a long time, their support wasn't able to do anything and after I gave them a bad review, they asked me to delete it and to connect them with TeamViewer ... After that, shitstorm happened, not just that they haven't been able to fix anything, they were tempering with my network and now my internet is working terrible, not loading pages, reporting errors, WiFi goes up and down so I even have to call my ISP support now, i mean FFS! I will report them anywhere I can, starting from Shopify first but for those thinking about installing this app, just DON'T, under any circumstances! SCAMMING APP
Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!
Hi there,
My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc:
https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options
We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us.
Thank you for your understanding.
All the best,
Yen