Ryviu: Product Reviews & QA

Ryviu: Product Reviews & QA

Recensioner (1 481)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 93 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
Redigerat 6 april 2023

Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!

Feminino Marisa
Brasilien
Ungefär 2 månader användning av appen
Ryviu svarade 6 april 2023

Hi there,

My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc:
https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options

We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us.

Thank you for your understanding.

All the best,
Yen

9 juli 2023

J'attend toujours une réponse pour mon problème. Je n'ai toujours pas eu de solution. Donc, appli viré de mon shop.

Tagaloa Tattoo Apparel
Nya Kaledonien
Ungefär 2 månader användning av appen
17 februari 2023

O suporte ajuda muito!!!! Qualquer dúvida que voces tiverem, contatem! resolve muito. Recomendo demais!!!!

Juice Fit
Brasilien
Ungefär en månad användning av appen
18 november 2020

This App has great effect on the store's speed score, its very disappointing to see my speed score drop down crazy when I apply this app, however it seems the score is not that accurate because the actual speed of opening a product page is still fast, why?

Timeson
Hongkong SAR
Ungefär 2 månader användning av appen
Ryviu svarade 18 november 2020

Hi there,

Dan here from Ryviu team.

Our app is using Shopify API and it always loads after your site has fully loaded only so it cannot affect the store's score.

Best Regards,

Dan from Ryviu

12 april 2021

I installed this app since it had a full integration with my store's template (which is not an official Shopify one, but a Theme Forest one). And I'm very happy with it so far - It works well and is very easy to setup & use. It integrated perfectly with my theme with some very basic CSS code. Needed some basic support and Dan from the team was incredibly quick to response. Very happy in general so far with only one improvement area for me: I'd like to have a form in the reminder e-mail so that my customers could just fill in the form to submit their reviews (without the need to visit my site again to submit reviews).

theMagger Design Store
Turkiet
En dag användning av appen
13 april 2023

The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.

Maison du Panda
Frankrike
Ungefär en månad användning av appen
Ryviu svarade 14 april 2023

Hey Maison du Panda,

I'm Yen from the Ryviu team.

I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused.

If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding!

Best regards,
Yen

10 oktober 2022

Very poor customer service, it seems they can always decide when to respond to a customer's message at their whim.

Maria Jewellery
Kina
Ungefär en månad användning av appen
Ryviu svarade 11 oktober 2022

Hi Maria Jewellery,

I am Dan from Ryviu team.

I am sorry for everything that made you have a bad experience using Ryviu.

We always strive to provide you with an exceptional experience, and we are devastated when we fall short. Thanks for taking the time to bring this to our attention and still giving us the opportunity to assist you.

All the best,

Dan

21 mars 2023

They are really professional and a company with great service, I think I will always use their products.

Oh Ma Daddie
Kina
En dag användning av appen
30 mars 2022

I really appreciate the help of the customer service to solve my problem, it's a great application and it's free.

shifenmei_watch
Kina
En dag användning av appen
14 november 2023

The chat support was quick to response!! Loving the app so far

TRENDIDFY
Filippinerna
Ungefär en månad användning av appen