Ryviu: Product Reviews & QA

Used this app for over a year. Worked great initially. The email automation to send review requests now breaks all the time and you won't notice until you wonder why you aren't getting any new reviews and go check to see hundreds of scheduled emails that never send. Support is not helpful in the slightest with the issue. Looking for a new review app do not waste your time.

This app is riddled with bugs. Every time I reach out to customer service, their default response is "you're wrong," regardless of the issue.

I added this app since it says it's compatible with my store. This particular store is the $5 starter plan as it's only used for shipping a few products, my other store is for local pick up & delivery. This was just the most economical and user friendly way to set up my stores. Even though this app claims to be compatible with the starter plan, the widgets will not add. When I asked customer service I was informed that the review widget is not compatible with the starter plan and I need to upgrade. So I guess I'll look for a different app.

How does this have 4.8 stars? All of those reviews have to fake as these people control reviews.
This app is literally the worst app I have used in my life.
One day it works half okay and the next day the buttons have disappeared so I can't add reviews to my products. It does not import all the reviews from Amazon and cant even handle a link from Aliexpress. Then when it decides to work half okay it sometimes double reviews without any explanation as to why then one has to remove them and reimport them.
People pay for this. Why does this not work? It is affecting my business. I will look for other review apps. Waste of money and time.
Do not waste your time with this. Ryviu will most likely remove this too.

This app needs a lot of work as does their customer support! It says they have 24/7 support--they don't at all. have to wait hours for a response. You also have to repeat the issue over and over andthey give a solution that doesn't work. They are not thorough in trouble shooting. I was trying to upload a csv of saved reviews and every word that had an apostrophe in it, had an error code displayed where the apostrophe should have been. They kept saying to do this and that to fix it and no solution worked. Also my reviews are not listed on the actual pages on my shop--just when you click on the product listing do you see the review. Obviously, they should automatically have it programmed to see it in both places.

Não está funcionando

Stay away from Ryviu.

In their plan and offerings, they have mentioned Google Rich snippets in the first plan which makes you believe that you can display your reviews and ratings on google shopping ads/SEO. However, after installation, reviews import, when I read their tutorial at the time of implementation, it says "This feature is available on Ryviu Unlimited plan only".

Read this tutorial before you buy unlimited 19 USD/pm plan.

https://docs.ryviu.com/en/articles/8060613-display-ryviu-product-reviews-on-your-google-shopping

There are several things I don't like about the app. One of them is that it doesn't allow you to import by ID; you have to do it through the product URL, which often changes. Additionally, you can't delete all the reviews with just a few clicks; you have to do it page by page. So if you are a website with many reviews, you will really waste a lot of time just deleting reviews.

The person who attended to me was Chloe, who was really cold and unempathetic. From what I have seen of the app so far, I do NOT RECOMMEND IT.

A lot of bugs (reviews that don't appear on a huge amount of products, translation that doesn't work etc...) of course the support is always there to fix, but you always have to keep an eye to see if everything is correctly visible. Moreover it is impossible to download all the reviews in a single csv file. We have to do it in an infinite amount of files.

很不好用，现在都放不了评论图，差评