Ryviu: Product Reviews & QA , 1 262 recensioner
I am writing to express my disappointment with the plugin I purchased from your company.
It is frustrating to have paid for something that cannot meet my needs. The plugin consistently returns poor results, doesn't offer essential functionality, and delivers inaccurate and irrelevant information. I hope that you will take this feedback seriously, and initiate appropriate measures to improve the quality of your products.
Yen from the Ryviu team here.
I'm sorry for hearing your feedback. Could you kindly let us know your problems in detail so I can assist you to check?
Thank you in advance for your patience.
All the best,
parou de poder editar os comentários do Ryviu para o produto ? estou tentando editar os comentarios e não esta indo, poderiam em dar um suporte?
Hi Mb Store,
My name is Yen from the Ryviu team. I regret to inform you that the editing reviews feature is no longer available as per Shopify's policy. I apologize for any inconvenience this may have caused.
To better assist you, I have personally reached out to you through our support channel and hope to hear back from you soon.
Thank you for your understanding and patience.
Ocorrendo muitos bugs, o mesmo não está entregando para o meu negócio um bom desempenho, vive com erros e etc.
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected. Could you please tell me more about the problem by contacting us via Live chat or email email@example.com?
I hope you will give me a chance to assist you to check and solve problems. Thank you in advance for your patience.
I'm looking forward to hearing from you.
All the best,
When adding the reviews, they are automatically added to the store LIVE as the default position. It would be much better if the default position after uploading them was OFF. UPDATE: I think this app has come under new ownership as I have sent a message about one month ago and have no response. Even after leaving a message on their FB page. I am wondering if it's possible to remove the date and time stamp? Also, every deleted product is still showing in the reviews so I would like to know how to remove those to clean up my reviews list. The customer service is just terrible now and I am a paying customer for this app.
Here's Dan from Ryviu. Thanks for your feedback.
We add a feature to disable product in Ryviu after importing reviews so reviews will not appear on your store after you are done and enable it. Please go to your Ryviu Settings > Import Reviews, enable option Disable product reviews status.
Thanks in advance!
Seems promising, but had no success importing the review body from the standard Shopify Review export.
Hi, I'm Dan from Ryivu. Did you change format of your CSV to correct format of our CSV file before importing? Please check our document from here to know how to import reviews via CSV: https://docs.ryviu.com/en/articles/1789782-import-reviews-from-csv-export-reviews-to-csv-features
Dan from Ryviu.