Ryviu: Product Reviews & QA
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Aplicativo simplesmente não funciona, as reviewrs sumiram e não consigo mais conetar a minha loja ao aplicativo, que meu deixou totalmente na mão
Hi Fire Offers,
I'm Yen from the Ryviu team, and I'm sorry to hear that Ryviu does not work on your store. We value your feedback and want to address any concerns or issues you may have.
I've personally reached out to you through our support channel and hope to hear from you soon so that I can assist you to display reviews.
Thank you for your understanding and patience.
All the best,
Yen
the app pulls 20 reviews with photos per item in the free version for about 2 to 3 days, after that it only gets 2 or 3 reviews with photos. A really bad way to get positive reviews for the app
o aplicativo puxa 20 reviews com fotos por item na versao free durante cerca de 2 a 3 dias, depois disso passa a pegar apenas 2 ou 3 comentarios com fotos. Uma maneira bem ruim para conseguir reviews positivos para o aplicativo
Hi there,
I'm Dan from Ryviu.
Thank you for reaching out.
In our free plan, you can only import 20 latest Aliexpress reviews of a product, and not all the latest reviews of aliexpress have photos.
All best wishes,
Dan
uma porcaria cheio de bugs
Hi Lovelylux,
Eu sou o Yen, um membro da equipe da Ryviu, e estou realmente triste em saber sobre a sua experiência.
Por favor, entre em contato com a nossa equipe de suporte via Chat ao Vivo. Isso nos permitirá entender melhor os detalhes do problema e fornecer a assistência necessária. Agradecemos muito a sua paciência durante este processo.
Atenciosamente,
Yen
The app keeps charging me every month even though I have a free account!!!
Shopify even blocked my store because of this app!!!!!!
I have the screenshot proving it!!!
Hi there,
Our app is using Shopify payment API and it will automatically count fee every 30 days. You upgraded your plan on November 28, 2019, and canceled your plan on December 30, 2019, so you have been charged for 2 months in use.
Best Regards,
Ryviu team
If there's an option to give zero stars, that would I choose. App wasn't working for a long time, their support wasn't able to do anything and after I gave them a bad review, they asked me to delete it and to connect them with TeamViewer ... After that, shitstorm happened, not just that they haven't been able to fix anything, they were tempering with my network and now my internet is working terrible, not loading pages, reporting errors, WiFi goes up and down so I even have to call my ISP support now, i mean FFS! I will report them anywhere I can, starting from Shopify first but for those thinking about installing this app, just DON'T, under any circumstances! SCAMMING APP
Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!
Hi there,
My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc:
https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options
We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us.
Thank you for your understanding.
All the best,
Yen
J'attend toujours une réponse pour mon problème. Je n'ai toujours pas eu de solution. Donc, appli viré de mon shop.
The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.
Hey Maison du Panda,
I'm Yen from the Ryviu team.
I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused.
If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding!
Best regards,
Yen
Very poor customer service, it seems they can always decide when to respond to a customer's message at their whim.
Hi Maria Jewellery,
I am Dan from Ryviu team.
I am sorry for everything that made you have a bad experience using Ryviu.
We always strive to provide you with an exceptional experience, and we are devastated when we fall short. Thanks for taking the time to bring this to our attention and still giving us the opportunity to assist you.
All the best,
Dan
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box?
We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding.
Best regards,
Yen