Ryviu: Product Reviews & QA , 1,256 則評價

整體評分
4.8
各級評分數量
  • 94% 的評分為 5 顆星
    1,182
  • 2% 的評分為 4 顆星
    28
  • 1% 的評分為 3 顆星
    11
  • 0% 的評分為 2 顆星
    5
  • 2% 的評分為 1 顆星
    30
編輯時間：2023年5月4日

I am writing to express my disappointment with the plugin I purchased from your company.
It is frustrating to have paid for something that cannot meet my needs. The plugin consistently returns poor results, doesn't offer essential functionality, and delivers inaccurate and irrelevant information. I hope that you will take this feedback seriously, and initiate appropriate measures to improve the quality of your products.

Gole Mini Pc
中國
使用應用程式 3個月
Ryviu 已回覆 2023年5月4日

Hi there,

Yen from the Ryviu team here.
I'm sorry for hearing your feedback. Could you kindly let us know your problems in detail so I can assist you to check?

Thank you in advance for your patience.

All the best,
Yen

2023年4月17日

parou de poder editar os comentários do Ryviu para o produto ? estou tentando editar os comentarios e não esta indo, poderiam em dar um suporte?

Mb Store
巴西
使用應用程式 9個月
Ryviu 已回覆 2023年4月17日

Hi Mb Store,

My name is Yen from the Ryviu team. I regret to inform you that the editing reviews feature is no longer available as per Shopify's policy. I apologize for any inconvenience this may have caused.

To better assist you, I have personally reached out to you through our support channel and hope to hear back from you soon.

Thank you for your understanding and patience.

Best regards,
Yen

2022年9月25日

Ocorrendo muitos bugs, o mesmo não está entregando para o meu negócio um bom desempenho, vive com erros e etc.

Swybr
巴西
使用應用程式 12天
Ryviu 已回覆 2022年9月25日

Hi there,

My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected. Could you please tell me more about the problem by contacting us via Live chat or email info@ryviu.com?

I hope you will give me a chance to assist you to check and solve problems. Thank you in advance for your patience.

I'm looking forward to hearing from you.

All the best,
Yen

編輯時間：2022年6月1日

When adding the reviews, they are automatically added to the store LIVE as the default position. It would be much better if the default position after uploading them was OFF. UPDATE: I think this app has come under new ownership as I have sent a message about one month ago and have no response. Even after leaving a message on their FB page. I am wondering if it's possible to remove the date and time stamp? Also, every deleted product is still showing in the reviews so I would like to know how to remove those to clean up my reviews list. The customer service is just terrible now and I am a paying customer for this app.

Drip4Men™
阿拉伯聯合大公國
使用應用程式 2年多
Ryviu 已回覆 2020年2月16日

Hi there,

Here's Dan from Ryviu. Thanks for your feedback.

We add a feature to disable product in Ryviu after importing reviews so reviews will not appear on your store after you are done and enable it. Please go to your Ryviu Settings > Import Reviews, enable option Disable product reviews status.

Thanks in advance!

Ryviu team

2020年6月17日

Seems promising, but had no success importing the review body from the standard Shopify Review export.

FOREAL FOODS
美國
使用應用程式 29分鐘
Ryviu 已回覆 2020年6月17日

Hi, I'm Dan from Ryivu. Did you change format of your CSV to correct format of our CSV file before importing? Please check our document from here to know how to import reviews via CSV: https://docs.ryviu.com/en/articles/1789782-import-reviews-from-csv-export-reviews-to-csv-features
Best Regards,

Dan from Ryviu.

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