Ryviu: Product Reviews & QA , 1,357 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ease of use, affordability, and comprehensive review management features. It's praised for its seamless Shopify integration, customization options, and user-friendly interface. Many appreciate the responsive and helpful customer support team. The app is seen as a valuable tool for increasing conversions, trust, and boosting online sales.
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The application does not work connected, technical support is not active, only bots work
Dommage que on ne peut pas modifier les commentaires importer
Salut,
Je suis Dan de Ryviu.
Merci d'avoir laissé un avis sur notre application.
Modifier l'avis n'est plus disponible dans le tableau de bord Ryviu en raison de la politique de Shopify, mais vous pouvez télécharger les avis dans un fichier CSV, modifier les avis et les réimporter dans Ryviu.
Cordialement,
Dan
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there,
My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected.
As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box?
We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding.
Best regards,
Yen
Customer service is very slow; I have no idea if they will answer my question at all. Be aware that they don't allow you to import Amazon reviews with the free plan, which they tell you after you've already signed up (not nice).
Hi there,
This is Yen from the Support team, and I sincerely apologize if you did not receive our response for any reason.
Please be noted that the option to import reviews from Amazon is available for the Premium plan only. To help you explore this feature, we offer a 7-day trial for each paid plan.
Feel free to review our pricing details, and if you have any questions, please don't hesitate to reach out. We will try our best to get response to you as soon as possible.
Thank you for your understanding.
Best regards,
Yen
The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.
Hey Maison du Panda,
I'm Yen from the Ryviu team.
I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused.
If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding!
Best regards,
Yen
Shit app
Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!
Hi there,
My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc:
https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options
We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us.
Thank you for your understanding.
All the best,
Yen
J'attend toujours une réponse pour mon problème. Je n'ai toujours pas eu de solution. Donc, appli viré de mon shop.
Se vcs me cobrarem por algo que nao usei vou na policia federal, FBI e portal do consumidor, me cobrarm views ue nao usei, e ja desistalei a muito tempo, quero ver na proximo se vao me cobrar.
Olá, Dan aqui da equipe Ryviu.
Nosso aplicativo não tem avaliação gratuita, portanto, uma fatura é criada logo após você atualizar para um plano pago Ryviu em seu faturamento da Shopify e não pode ser removida após a desinstalação do aplicativo. É por isso que você foi cobrado, mas não se preocupe. Já emitimos um reembolso para você.
Todos os melhores desejos,
Dan
uma porcaria cheio de bugs
Hi Lovelylux,
Eu sou o Yen, um membro da equipe da Ryviu, e estou realmente triste em saber sobre a sua experiência.
Por favor, entre em contato com a nossa equipe de suporte via Chat ao Vivo. Isso nos permitirá entender melhor os detalhes do problema e fornecer a assistência necessária. Agradecemos muito a sua paciência durante este processo.
Atenciosamente,
Yen