Hi there,

First, we apologize for the problem you encountered.
With our app, you can use it with the free version forever. If you purchased via Shopify payment, then it will automatically cancel your subscription if you uninstall Ryviu app or close store.
If you purchased via Paypal, then please cancel your account refer to this instruction:
1. Log in to your PayPal account.
2. Click Settings near the top of the page.
3. Click Payments.
4. Click Manage pre-approved payments.
5. Click Cancel or Cancel automatic billing and follow the instructions.
Our app is reviewed by Shopify before releasing on Shopify app store so they will not block your store because of it.
We hope you get back to us so we can resolve your issue. And can help our application bring the most convenience to customers. Hope to receive good news from you!

Best Regards,

Ryviu

Hi there,

We are in the Vietnamese Lunar Newyear holiday so we will delay in response. If you want to connect a new store with an old Ryviu account, then please login to that account and install Ryviu app from this link below https://app.ryviu.io/platform then your store will connect with the account which you are login when installing. But please note that if you purchased via Shopify payment, then that payment will be accepted for the store, not for your account, and it will be canceled after you uninstalled our app or close your store.

Best Regards,

Ryviu team