Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, robust features, and effectiveness in customer retention. Key features include a rewards program, refer-a-friend option, and customization capabilities. The support team is noted for their quick responses. Merchants value the multilingual support, Shopify integration, and fair pricing based on reward creation. They report increased email sign-ups, social media followers, and repeat business. Additional benefits include automatic point deduction for refunds and the ability to import past orders for point awards.

June 2, 2016

Setup is very easy and customization of the rewards screen is fantastic - it really allows you to create a screen that fits seamlessly into the look of your site.

Right now, the rewards are somewhat one dimensional. It would be nice to allow customers to earn points by liking social media pages, sharing posts, referring others, etc.

Moringa Source
United States
Over 2 years using the app
Edited December 3, 2020

初めてのポイント制度の導入としてはまだ使いやすくシンプルでとても良いと思いますが、まだ一部ではあるが、日本語訳が完璧に訳されていない部分もある。デザインはシンプルでお客様からみてもわかりやすいと思う。

MESHRASH
Japan
Over 2 years using the app
June 11, 2014

You need to update the look of the landing page/pop-up box. Bold font, stronger color and box outline. Make it pop, literally.

Wears Woody
United States
Over 2 years using the app
Edited March 14, 2015

I was blown away by how far above and beyond Sara went to show me that they appreciated our business. Definitely appreciated! App is very useful and glitch free. Our customers love it!

Ella Bella Bum
Canada
Over 2 years using the app
September 7, 2015

Great app, will help build our customer base nicely.

All it's lacking is the ability to change when the emails can be sent out. Has to be 14 days for points reminder, would have preferred to be able to mkae this longer.

Novadown 2
New Zealand
About 2 years using the app
May 13, 2014

Really easy to set-up and took very minimal time to get it up and running. My only complaint is that for the basic package ($19) jumps to ($40) if you don't want a running advertisement for S Loyalty on your site connected with the rewards program. Looking forward to using this straight forward app on the site.

MUIZEE
Canada
Almost 2 years using the app
October 16, 2013

Fantastic App,

Really beginning to see the benefits from customer loyalty by using it. Think it will definitely improve customer retention.

Recommended!

LeoLites - Independent UK E-Cigarette Retailer - Love Your Lungs
United Kingdom
Almost 2 years using the app
November 16, 2017

We are using the App for two of our online stores and are happy with the ease of use and responsiveness from the team. The Loyalty program is easy to set up, manage and run and would recommend it.

Blessed By Nature Aus
Australia
Almost 2 years using the app
November 17, 2015

The customer service and super fast response from S Loyalty has been very impressive and made the set up much smoother and very easy. It's a great template to use for rewards and the back end is very simple. The app is a little expensive as we needed to go for the gold version for our needs and we were not able to exclude sale items from the rewards program or customise automated emails, but otherwise very impressed so far and customers responding to the offers.

Talleshop
Australia
Almost 2 years using the app
Edited October 17, 2016

The app itself works great. We haven't had any issues with it so far. When we updated our theme, the app stopped working, so we thought maybe it would need to be reinstalled. Big mistake. Removing the app wiped all of our S Loyalty data, but the fantastic support team at S Loyalty had our rewards program back up and running in no time! Their customer service is really great and we are glad we chose S Loyalty for our rewards and referral program.

UPDATE: One downside of the S Loyalty app that you should be aware of is that customers can only redeem their points and apply the coupon to one item in the cart. This means that if your customer redeems a $20 coupon, and they don't have anything greater than $20 in the cart, then they won't actually get $20 off their purchase--even if their total is greater than $20.

Mishibox
United States
Almost 2 years using the app