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Worst App I've ever used. The App froze multiple times during a major sales event while I was trying to activate/ deactivate sales. Reached out to support over email/ live chat and no-one responded. Wasted hours of my own time trying to fix it. Good riddance!
Thank you for your feedback, and we apologize for the inconvenience you experienced with sales getting stuck when activating or deactivating.
Our team identified and fixed the issue and should never happen again. If you decide to try our app again, we are confident you will have a much better experience. Please feel free to reach out if you have any further questions or need assistance.
Hi. Three of our sales are stuck in deactivating now, meaning we cannot activate or deactivate any of our sales at the moment. Please advise ASAP! We need this fixed now so that we can run our sale tomorrow! Thank you. I will delete the poor review when it is fixed.
Don't use this app!!! The app is never working without any problems or it's fully not working... Besides that, the support is not helping with any of the problems and if they come up with a solution it's always too late..
Hello Sofian,
Thanks for leaving a review on our app. We apologize for the inconvenience caused by our app and support. Your feedback is invaluable, and we regret not meeting your expectations. Please let us address your concerns and regain your trust in our app.
App glitches can be frustrating, and we care about your success. Your feedback matters, and we're committed to resolving any issues you've faced.
We're disheartened about your support experience. We're dedicated to helping merchants like you and apologize for any delays. We're enhancing our processes each and every day to ensure faster assistance.
Please let's connect to understand your challenges better. We're eager to make things right; reach out to us via email/chat, and we will be more than happy to help you.
Thank you for your patience. We're devoted to improving our app and support to serve you better.
Best regards,
PreviewX Customer Success Team
App not working anymore! Need it ASAP! CAN'T ACCESS THE APP AND WE CAN'T CHANGE THE PRICES MANUALLY ON OUR WEBSITE! IT CHANGES BACK TO THE SALES PRICE BUT OUR SALE IS OVER! We can't do anything right now and we are forced to sell at prices we don't want to!! THEY DON'T ANSWER US !!
Hello there,
We appreciate your review of our app.
We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered.
One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments.
Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process.
We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app.
Best,
PreviewX Customer Success team
The support is great and very fast, however I would warn anybody to use the app as it changed 700 prices in my store automatically even though I had not setup anything for them via this app. Their support helped me reset this however I was in panic and cannot use this app anymore as it does not work.
Fast customer service. Thank you.
The app crashed whilst deactivating a sale and wouldn't revert my prices. Had to remove the app and redo all the pricing manually. Completely let down especially as you have to pay for the app...avoid!
I used this app a few times and it worked okay but the last time i used it, it changed the prices of all of the products in one category, ruined my shop and now I have to manually reprice hundreds of items
Destroyed my website. I turned off the app after the sale and the sales prices stayed on my website. I couldn't fix this and I am still waiting to hear back from their customer support. I emailed them at 930 am and it is now 5 pm. I wouldn't trust this app.
It's super slow every time you have to enable or disable a sale and support answer is that they experience an issue at that moment. That's not true, it's always VERY slow.
Support takes more time than the update to answer. So by the time they speed it up it's too late.
Hi,
Thank you for the review :). The more products you have the longer it takes.
Next time you enable a sale and feel it take to long - email our support and they can speed it up for you.
Thanks
