Anmeldelser (37)
Afgræns
-
Efter bedømmelse
Worst App I've ever used. The App froze multiple times during a major sales event while I was trying to activate/ deactivate sales. Reached out to support over email/ live chat and no-one responded. Wasted hours of my own time trying to fix it. Good riddance!
Thank you for your feedback, and we apologize for the inconvenience you experienced with sales getting stuck when activating or deactivating.
Our team identified and fixed the issue and should never happen again. If you decide to try our app again, we are confident you will have a much better experience. Please feel free to reach out if you have any further questions or need assistance.
Don't use this app!!! The app is never working without any problems or it's fully not working... Besides that, the support is not helping with any of the problems and if they come up with a solution it's always too late..
Hello Sofian,
Thanks for leaving a review on our app. We apologize for the inconvenience caused by our app and support. Your feedback is invaluable, and we regret not meeting your expectations. Please let us address your concerns and regain your trust in our app.
App glitches can be frustrating, and we care about your success. Your feedback matters, and we're committed to resolving any issues you've faced.
We're disheartened about your support experience. We're dedicated to helping merchants like you and apologize for any delays. We're enhancing our processes each and every day to ensure faster assistance.
Please let's connect to understand your challenges better. We're eager to make things right; reach out to us via email/chat, and we will be more than happy to help you.
Thank you for your patience. We're devoted to improving our app and support to serve you better.
Best regards,
PreviewX Customer Success Team
App not working anymore! Need it ASAP! CAN'T ACCESS THE APP AND WE CAN'T CHANGE THE PRICES MANUALLY ON OUR WEBSITE! IT CHANGES BACK TO THE SALES PRICE BUT OUR SALE IS OVER! We can't do anything right now and we are forced to sell at prices we don't want to!! THEY DON'T ANSWER US !!
Hello there,
We appreciate your review of our app.
We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered.
One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments.
Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process.
We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app.
Best,
PreviewX Customer Success team
Fast customer service. Thank you.
Not very satisfied with this app, I had a few issues. I prefer to cancel my subscription and get another app, even if it is very complicated to re organize all the reductions...
Very poor performance! The App works very slow, does not show what the % of SALE actually and when a user is on the garment page nowhere is marked that there is a sale. Bugging all the time.
Hi Marcellamode, thank you for your review, and sorry the app is not performing the way you had hoped.
Unfortunately, the app only updates the product prices on the backend of Shopify. How the discount is displayed to your customers is controlled entirely by your theme code. There are often options in your theme customization area on how to display sale information, but if there are none for your theme, you may need to have a developer help you update the code
We been using this app for a few weeks now. Task like putting products on sale in bulk have always been a very time consuming task for us, but now we handle it with a few clicks :)
Great job Saio!!
Destroyed my website. I turned off the app after the sale and the sales prices stayed on my website. I couldn't fix this and I am still waiting to hear back from their customer support. I emailed them at 930 am and it is now 5 pm. I wouldn't trust this app.
It's super slow every time you have to enable or disable a sale and support answer is that they experience an issue at that moment. That's not true, it's always VERY slow.
Support takes more time than the update to answer. So by the time they speed it up it's too late.
Hi,
Thank you for the review :). The more products you have the longer it takes.
Next time you enable a sale and feel it take to long - email our support and they can speed it up for you.
Thanks
The app isnt working as we hope. is very slow!! It allowed me to put comparative prices with a discount, but now i cant change them or delete all the offers, in order to put them back with the correct prices. Basically you need to change all the prices manually in the shopify admin.
Thank you for your review! Sorry the app seems to be slow for you. We are limited by Shopify to updating about 100 products per minute. If you were trying to update many products, it can take some time.
If you by chance uninstalled the app with sales that were still active, we lose access and can't change back the prices. However, you can fix that by re-installing the app, creating the same sales, activating them (they will still be active on your store, so there will be no change to your prices), then deactivating them. I hope that helps, and feel free to reach out with any other questions!
