Saio: Sale ‑ All in one

Hello there,
We appreciate your review of our app.

We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered.

One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments.

Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process.

We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app.

Best,
PreviewX Customer Success team

Hello Sofian,

Thanks for leaving a review on our app. We apologize for the inconvenience caused by our app and support. Your feedback is invaluable, and we regret not meeting your expectations. Please let us address your concerns and regain your trust in our app.

App glitches can be frustrating, and we care about your success. Your feedback matters, and we're committed to resolving any issues you've faced.

We're disheartened about your support experience. We're dedicated to helping merchants like you and apologize for any delays. We're enhancing our processes each and every day to ensure faster assistance.

Please let's connect to understand your challenges better. We're eager to make things right; reach out to us via email/chat, and we will be more than happy to help you.

Thank you for your patience. We're devoted to improving our app and support to serve you better.

Best regards,

PreviewX Customer Success Team

Hi there,

Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you've experienced with our app. Your feedback is important, and we're committed to helping you find a solution.

Regarding the concern you've raised about discount codes, we've already responded to your message, and we appreciate your patience.

To address this issue, we suggested two potential solutions:

Disable Coupon Code Usage: You can choose to disable the use of discount codes on products that are already on sale. This can help prevent customers from applying additional discounts to already discounted items. We can guide you through the steps on how to do this within your Shopify settings.

Adjust Discount Code Restrictions: Alternatively, you can modify the settings of your discount codes to specify which products they can be applied to. By restricting the use of discount codes to certain product categories or excluding products on sale, you can have more control over how discounts are applied.

We also added that it's important to note that our app does not control the functionality of discount codes directly; rather, it interacts with the existing settings in your Shopify store. Therefore, implementing either of these options will require adjustments within your Shopify settings.

We're here to help you navigate this issue and ensure that your app works seamlessly with your store's discount strategy.

Thank you for choosing our app, and we look forward to assisting you further.

Best regards,
PreviewX Customer Success team