Saio: Sale ‑ All in one

Hello there,
We appreciate your review of our app.

We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered.

One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments.

Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process.

We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app.

Best,
PreviewX Customer Success team

Hello Sofian,

Thanks for leaving a review on our app. We apologize for the inconvenience caused by our app and support. Your feedback is invaluable, and we regret not meeting your expectations. Please let us address your concerns and regain your trust in our app.

App glitches can be frustrating, and we care about your success. Your feedback matters, and we're committed to resolving any issues you've faced.

We're disheartened about your support experience. We're dedicated to helping merchants like you and apologize for any delays. We're enhancing our processes each and every day to ensure faster assistance.

Please let's connect to understand your challenges better. We're eager to make things right; reach out to us via email/chat, and we will be more than happy to help you.

Thank you for your patience. We're devoted to improving our app and support to serve you better.

Best regards,

PreviewX Customer Success Team

We sincerely apologize for the challenges you've faced with our app, and we deeply regret any inconvenience it may have caused you. Your feedback is of paramount importance to us, and we are committed to resolving the issues you've encountered.

We understand that you've experienced significant slowness and a freeze-up of our app, resulting in substantial frustration. This is certainly not the experience we intend for our users, and we want to assure you that we're actively working to address these concerns.

When sales become stuck on deactivating,  our support team resets the sales on your store. This action typically resolves the issue and restores the functionality to its normal state.

Additionally, we appreciate your patience in reaching out to us. We strive to respond to our users as quickly as possible, and we regret any delay you may have experienced in this regard. Your satisfaction is our top priority, and we're committed to making things right.

If you have any further questions or require immediate assistance, please don't hesitate to reach out to us via email or chat. We're here to help you navigate through any challenges you may face.

Thank you for giving us the opportunity to address this matter, and we hope to regain your confidence in our app.

Best regards,

Customer Support Team.