Heartcoding Sales & Discounts
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After using this app for a couple years we've been majorly let down by it this Black Friday. With reports of Server Error 500 and nooo option to chat with live support on the busiest weekend of the year is pretty insane. Having to change prices back to full price manually after deleting the app is not an ideal middle of the night situation.
Dear Rae Feather,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert
Excellent App and Top-Notch Support!
Rating: ⭐⭐⭐⭐⭐ (5/5)
This app is fantastic, and the super quick support is exceptional. It would be great to have an optional feature for posting campaign banners with optional countdown timer. Highly recommended!
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Empfehlenswerte App! Funktioniert einwandfrei, bietet tolle Sale-Tags und einen fantastischen Countdown-Timer. Der Support ist Top. Anfragen werden umgehend bearbeitet und Probleme zeitnah gelöst.
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
A must have app for every shop with outstanding customer support. Used it for my black friday campaigns and will need for the next actions as well.
Thank you so much for taking the time to write a review and your kind words! If you need any future assistance please let us know. Kind regards
Excellent support and super fast too! Had our problem fixed in no time. Easy to use app. Definitely highly recommend!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Update: Support team reached out to us and helped us come to a solution. How we can run multiple campaigns by running them in correct order and that they will update soon for excluding products. Just keep in mind that new campaigns will change prices for products in older campaigns. Otherwise great app Original:
This app is able to change prices the way it should. But it is very problematic when you run mulitple/complicated sales. We had products already at up to 50%. Now we were creating a 10% of all the other products. so we created a collection with all products excluding a few vendors. Now later today we realized that the 50% product has been changed to 10% and has cost us sales. This very poor handling of the sales
Dear Annika, thank you for your review - your feedback is very much appreciated. We will come back to you regarding the excluding feature as soon as we finished everything. Have a good day and do not hesitate to contact us anytime for questions or feedback. Kind regards
great customer service
useful app ~
Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards
Great Application. I use it for my discount campaign. Also, I contacted the technical team, great service.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Tolle übersichtliche App und super schneller Kunden Support. Die App kann Produkt Preise automatisch wieder zurücksetzen. Von uns gibt es 5 Sterne!
Vielen lieben Dank für diese tolle Bewertung, über die wir uns sehr freuen. Wenn zukünftig noch Fragen auftauchen sollten, gerne jederzeit bei uns melden. Viele Grüße aus München
Great app, perfect to create our retail sale. Easy to use with superb customer support - fast, friendly and helpful.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything else do not hesitate to contact us again anytime. Kind regards