Heartcoding Sales & Discounts
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great app, user friendly, and can do a lots of things other similar apps can't, for instance I like the feature where you can set the prices back to exactly they were, instead of most other app that would put the prices back to compare with prices, so if you had set up any other prices with permanent discount against your competitors those would be lost with other but not with this app.
However, for me the breaking point was that this app can't stop your customers from using your store generated discount codes on SALE items. Obviously I don't want my customers to use 20% new visitor discount code on top of my 30% SALE, thus discounting prices by 50%!!
Support is saying they are working on it, so let's see when do they manage to address this loophole.
all the best
Dear Islamic Goods Direct, thanks again for your kind review. We implemented a feature to exclude sale items from discount codes - a detailed guide how to do this can be found just below the "Delete Product Tag while Sale is running" section within our app. This should solve any related problems. Did you already took a look at this? Thank you so much for your feedback! Kind regards
I'm updating this review. The server error was very frustrating and did make us look unprofessional when we had said to customers the sale would end at a certain time and were unable to do anything about it, however the app is run by a small business and as a small business owner I understand that unfortunately these things can happen and I really do believe that they have done all they can to prevent it from happening again. The app is really slick and the countdown banners are particularly effective. I'll use it again for January sales. Really nice and slick app until my Black Friday sale should have ended, but kept going and when I try to access the app it says 'server error (500)'. I deleted the app hoping this would fix it, but it didn't. I went into the code of my website and deleted that, but somehow this app is still controlling the sale on my website. How is that even possible? I tried redownloading it, but got the same 'server error (500)'. It's now 1am, I've told all of my followers that the sale ended at midnight and I guess I'll wait a day or so to hear back from the company, because they don't have live chat and Shopify couldn't help. Such a mess. I feel really let down by this company
Dear Dreambutdonotsleep,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue tonight and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert
I have had a really nice expirience so far with this app as they try to work out different issues that came up. they have been very willing to try to make it work for my needs.
Thank you
Thanks a lot for your review. If you have any feedback or ideas to improve our product we would be happy to hear from you. Kind regards
We've used various different sales apps on shopify and ended up uninstalling them all and just running sales manually because they required lots of effort. However this app resolves all the issues. You get clever functionality and it's very easy to use. The support are excellent and you can tell they've worked hard to make it work so well. Thank you!
Thanks so much for your kind and detailed review. It is very much appreciated. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
This app is wonderful! Thank you so much for your quick help, very lovely customer service!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
I did have some trouble with the tags not removing from my sold items, but they were very responsive and followed up with me quickly to help resolve the issue!
Thanks for your review! We are happy we could solve your problem fast - if you need any future assistance please let us know anytime.
All in all, it does the job very well, The only that made me uninstalled it it that everything regarding excluding products/or collections has the worst UI.
Dear Badim TLV,
thank you for your review. We tried to reach out to you but did not receive an answer yet - we would be very interested in why our advanced filter section has a suboptimal UI in your opinion.
We designed this after a well thought process and a lot of testing in our own online stores. The feedback from other clients all over the world is very positive so we would be keen in the topics you ran into. If you would be so kind to come back to us, we could probably better understand your issue and possibly optimize our product.
All the best in the meantime and kind regards
I uninstalled it, but it still charges me money, terrible!!! Don't buy this app!!
Thank you for your review - as you installed our app the second time you were automatically be charged the subscription fee, as the free trial period is only valid once. We tried to reach out to you several times and offered a refund but you never responded. We would be happy to hear from you to solve this issue as customer satisfaction is our top priority. Best regards, your Heartcoding-Team
Great app ! Easy to use ! Good customer service ! Very easy to instal, add products. SChedule etc ! I recommend it !
Thanks so much for you kind words. We really appreciate that you took the time for writing a review!
Nice & simple. We tried a couple other plugins for our discount specials but this one has the best performance and usability. Thx also to the customer service for the fast response
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards