Heartcoding Sales & Discounts

Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

Thanks for your review! We are happy we could solve your problem fast - if you need any future assistance please let us know anytime.

Dear Badim TLV,

thank you for your review. We tried to reach out to you but did not receive an answer yet - we would be very interested in why our advanced filter section has a suboptimal UI in your opinion.
We designed this after a well thought process and a lot of testing in our own online stores. The feedback from other clients all over the world is very positive so we would be keen in the topics you ran into. If you would be so kind to come back to us, we could probably better understand your issue and possibly optimize our product.

All the best in the meantime and kind regards

Thank you for your review - as you installed our app the second time you were automatically be charged the subscription fee, as the free trial period is only valid once. We tried to reach out to you several times and offered a refund but you never responded. We would be happy to hear from you to solve this issue as customer satisfaction is our top priority. Best regards, your Heartcoding-Team

Thanks so much for you kind words. We really appreciate that you took the time for writing a review!

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

Thank you very much for your feedback. We are very sad to hear you had problems with our app. Unfortunately we did not get any contact from you through our customer support, otherwise we could have helped you directly.

Regarding your first remark: As you can see in our FAQs we always reduce the original price of the products: The Sale & Discount Manager always takes the price at which the product was originally created as reference price. This price is the basis price for all reductions. So if the product variant has a price and a compare at price - the compare at price is the base for the reductions.

Regarding your second remark: If desired you can activate the function "Reset to current prices" within the app: ONLY check this option if you want your prices return to their current level after this sale ends.
For example: Your product is currently 20% off and you are now creating a 30% sale. If you want your prices to return to 20% off ("current level") after the 30% sale ends you have to check this option. If you want your prices return to their original level leave this option unchecked

Please contact us directly via our support (info@heartcoding.de) and we will do our best to assist you!

Kind regards,

Norbert & Xavi

Dear Kimberley,

we are very sad about your negative review. We have explained to you several times that due to a technical issue on shopify's side, we were not able to receive your email. This was also confirmed to you personally by shopify (see email below from Shopify support). Moreover, our programmers still helped you for free to solve issues with your theme which had nothing to do with our app. We tried to reach you several times, but after all issues were resolved you unfortunately did not respond. We would be very happy if you would reply to one of our emails to discuss the issue with us.

Yours sincerely,

your Heartcoding Team

Shopify support:

This is a follow-up to your previous request #8995 "Shopify Support Chat Logged"
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Moe F, Sep 19, 2022, 20:54 EDT

Hi Norbert,

Mo here once again from the Shopify Partner support team.

Unfortunately we cannot reach out to the Merchant on this matter, but I can recommend either sending a copy of this email as a form of proof that you were not able to reach back to them due to technical issues on our end or CC'ing them on this ticket thread after you confirm to do so. As for the reason why this was happening is due to your email being supressed on our end, although we do not know the reason why this was happening we know it has been happening since August 24th, 2022.

Thank you for your patience and cooperation on this matter. Please don’t hesitate to contact us again if you have any further questions.

Best regards,
Mo F. | *Shopify Partner Support Specialist

Dear Ian, thank you for taking the time and writing a review, although we do not clearly understand what happened. Our app does NOT inject any code in your theme automatically. Did you manually install the sale tags, where there is coding knowledge required as stated in the tutorial? We reached out to you one hour after your problem occurred but did not hear back from you. If you contact us via email our coding team would be happy to directly help you with any technical problem you have, even if not caused by our app. We hope to hear from you soon and wish you a successful weekend. Best, Norbert