Heartcoding Sales & Discounts

Heartcoding Sales & Discounts

レビュー (411)

総合評価
4.9
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の4%は4つ星です
  • 評価の0%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2024年9月7日

STAY AWAY. I lost all my sales prices (around 500) and I had to spend 8 hours during the night time to input before and after prices again, product by product. Furthermore, there are no kind of support during weekens, no chat box - nothing

Octopus Denmark
デンマーク
アプリの使用期間:約15時間
HeartCodingが返信しました 2024年9月24日

Dear Octopus Denmark, thank you for taking the time and writing a review. We are really sad you had a bad experience with our app but unfortunately you obviously did not notice the information pop up which occurs before starting the first campaign to inform new customers exactly how our product works. Furthermore we did not receive any email from you regarding your problem. As you can read in many other reviews we of course are available on weekends and work 24/7. It is really sad that the first contact / info from you was the negative review without giving us a chance to help you. We really would love to hear back from you an answer to our last emails. Kind regards

2022年11月29日

After using this app for a couple years we've been majorly let down by it this Black Friday. With reports of Server Error 500 and nooo option to chat with live support on the busiest weekend of the year is pretty insane. Having to change prices back to full price manually after deleting the app is not an ideal middle of the night situation.

Rae Feather
イギリス
アプリの使用期間:2年弱
HeartCodingが返信しました 2022年12月9日

Dear Rae Feather,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert

2023年8月20日

I uninstalled it, but it still charges me money, terrible!!! Don't buy this app

Velany Store
中華人民共和国香港特別行政区
アプリの使用期間:2ヶ月
HeartCodingが返信しました 2023年11月8日

Dear Velany Store,
thank you for taking the time and writing a review. We tried to reach out directly many times but unfortunately never got a reply. Of course we never charge any client money after uninstalling our app. Aside from that the charging is solely done by shopify and we as an app provider do not have any influence on that. But as customer satisfaction is our top priority we of course have instantly refunded the complete amount for the time you had our app installed. We would be very happy to hear from you to discuss this in detail and wish you a successful BFCM weekend. Best regards, Norbert

編集日:2020年12月22日

This app has some amazing potential but falls short. The first issue I had was that it was discounting the "Compare At" pricing instead of the actual price. That was an easy fix. I just removed the compare price on the items and that seemed to fix the problem. The challenge now is that the app is simply not working. In the app, it will show the items and the discount/sale price, but on the site, it shows the item(s) at the regular price. The interface of this app is stellar and very easy to use. It just doesn't do what it is supposed to. *Update* This app is pretty screwy. It sometimes pulls pricing from the compare at pricing, and other times at the actual pricing. Plus if you have 1 one item at one price and others at another it will sell it at the lowest price on all items. In your reply, you mention that most customers want the discount off the original price. That is not what is happening. Why would I want to take a loss on a product? There have been 2 sales where for some reason the "Compare At" pricing had the cost inputted. Not sure how that happened, but it was not done by SDM. However, because SDM discounted the compare at price we took a loss.
*UPDATE2* Please don't misunderstand what I said. I was stating that This app did not put the cost in a cost field. That was not meant to say that it was the fault of someone else. I just wanted to clarify that the app in addition to completely messing up literally all of my inventory, it also did not put in the wrong cost. I have spent the last 6 hours trying to fix what this app did. If I could give this app a negative star rating, I would. In all the reviews I have ever written on shopify for app, this is easily the most negative. If you accidentally make a mistake, or if the app makes a mistake, there is nothing that will revert your store back to what it was before. There are products that this app was never supposed to adjust that are messed up.

BLV Delivery
アメリカ合衆国
アプリの使用期間:8日
HeartCodingが返信しました 2020年12月18日

Dear BLV Delivery, thank you for your review. We are very sad that you didn´t reach out to our support nor answered to one of our emails, where we asked you what actually the problem is. As you can read in our FAQs (NO.3,4), our app always discounts from the price the product was originally created, as this is what most customers want. And from our side we cannot see any trouble in the logfiles caused by our app - it seems everything works and worked smoothly and the prices were / are discounted in the back- and frontend. And as you are currently using our app: is there still any problem? We would be very happy if you could contact us / answer to one of our emails so we can help you fix any problem. Thank you and we hope to hear from you soon. Kind regards

UPDATE: Dear BLV delivery, we are very sorry to hear you still have problems with your sale campaigns - but as you mention in your review, the SDM is clearly not responsible for putting your „cost per item" into the compare at price field, as our product does not use this field. Maybe there is and interference with another app? Our app does what it is build for: it ALWAYS discounts the original price of the product. If a product is already on sale, the app takes the "compare at price“, completely according to the Shopify rules: "To show a reduced price, move the variant's original price into Compare at price. Enter a lower value into Price.“ .Please also see the link to the Shopifys information about sale campaigns: https://help.shopify.com/en/manual/discounts/sales . FYI: As a safety feature and for an easy doublecheck to avoid any mistakes we build an overview into our app (right hand side when creating a campaign), where you can see every single price of the selected products during the campaign before you start the promotion. Did you take a look at this? As we offered before, we are happy to help you create your sale campaigns or explain how our app works - just drop us an email or give us a call. We would be happy to hear from you!

Update 2: Dear BLV Delivery, if you are interested in solving a problem (which might not even be connected to our app) we are really very happy to help and willing to go the extra mile for you as we wrote in several emails and in our answer to your reviews - just drop us an email or give us call. But we are not interested in a discussion with factless accusations that will lead nowhere so we don’t answer to that. If we can assist you product wise just let us know. Kind regards

2023年12月13日

I uninstalled it, but it still charges me money, terrible!!! Don't buy this app!!

Store Shi
エクアドル
アプリの使用期間:1日
HeartCodingが返信しました 2024年2月15日

Thank you for your review - as you installed our app the second time you were automatically be charged the subscription fee, as the free trial period is only valid once. We tried to reach out to you several times and offered a refund but you never responded. We would be happy to hear from you to solve this issue as customer satisfaction is our top priority. Best regards, your Heartcoding-Team

編集日:2020年11月13日

Your addon messed up our prices - after we ran your added, and it removed all our sales prices, and overwrote them with new prices. When we reversed it. It just removed all the sale prices.

CompressionSale.com
アメリカ合衆国
アプリの使用期間:約1時間
HeartCodingが返信しました 2020年11月15日

Thank you very much for your feedback. We are very sad to hear you had problems with our app. Unfortunately we did not get any contact from you through our customer support, otherwise we could have helped you directly.

Regarding your first remark: As you can see in our FAQs we always reduce the original price of the products: The Sale & Discount Manager always takes the price at which the product was originally created as reference price. This price is the basis price for all reductions. So if the product variant has a price and a compare at price - the compare at price is the base for the reductions.

Regarding your second remark: If desired you can activate the function "Reset to current prices" within the app: ONLY check this option if you want your prices return to their current level after this sale ends.
For example: Your product is currently 20% off and you are now creating a 30% sale. If you want your prices to return to 20% off ("current level") after the 30% sale ends you have to check this option. If you want your prices return to their original level leave this option unchecked

Please contact us directly via our support (info@heartcoding.de) and we will do our best to assist you!

Kind regards,

Norbert & Xavi

2024年12月9日

Not good to set, expensive

SEAKOSS
中国
アプリの使用期間:12日
HeartCodingが返信しました 2024年12月27日

Dear Seakoss, thank you for taking the time and writing a review. Unfortunately you did not answer our emails or calls so we could clarify what issues you were having with the setting and help you with this. Our app has a 7-day-free trial so everyone has the opportunity to see if our product is fitting the needs and if you are willing ot pay the fees. As you have already been using our app for a few weeks, we assume that you are aware of the fee model. We would love to hear from you so that we can help you with any set-up issues and discuss everything in detail. Yours sincerely!

2024年9月3日

Love the app and the support. Thank you.

The Jade Highlands
インド
アプリの使用期間:30日
HeartCodingが返信しました 2024年9月4日

Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards

2024年8月2日

Fueron muy rápidos al darnos asistencia, en menos de 24 horas teniamos nuestra duda solucionada y las rebajas funcionando sin problemas.

Original Penguin España
スペイン
アプリの使用期間:3日
HeartCodingが返信しました 2024年8月3日

Muchas gracias por su amable comentario. Realmente apreciamos que se haya tomado su tiempo. Si hay algo que podamos hacer por usted, no dude en ponerse en contacto con nosotros en cualquier momento. Un cordial saludo

2024年7月30日

Not just a great and easy to use app, but the support is amazing and quick to reply and assist.

Beneva Black
スイス
アプリの使用期間:1年以上
HeartCodingが返信しました 2024年8月1日

Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards

2024年6月7日

good app. easy to use and customer service was very fast and helpful and responsive even on a sunday. Thank you guys and keep up the good work!

Blush Mart Uk
イギリス
アプリの使用期間:約24時間
HeartCodingが返信しました 2024年6月10日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2024年6月3日

Used this app for promotions and it worked very well. Support was excellent and I would propose it to other users!

BreezeMaart
アメリカ合衆国
アプリの使用期間:11日
HeartCodingが返信しました 2024年6月6日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2024年5月24日

Sales & Discounts is the perfect app for promotions! The handling is simple and fast and the functions are endlessly. And thanks to Norbert who helped us with a few questions. Recommended!

Aliftorium
パキスタン
アプリの使用期間:6日
HeartCodingが返信しました 2024年5月26日

Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards

編集日:2024年5月4日

Why you did not put a cancellation option to your app?

Notus Luna
アメリカ合衆国
アプリの使用期間:14日
HeartCodingが返信しました 2024年5月6日

Thank you for taking the time to write a review - we really appreciate your feedback. To uninstall our product, go to your Shopify backend within our app and simply click on the three dots at the top right. The menu item "uninstall" will be displayed. Please click here and the app will be uninstalled. From this point on, you will not incur any further costs. As we take your review very seriously, we have just added uninstall instructions to our FAQ section so that there should be more clarity for other users in the future. Thank you once again!

2023年12月30日

Very efficient and prompt reply. Thank you very much for your assistance in solving a technical problem.

ASEHER
マレーシア
アプリの使用期間:1日
HeartCodingが返信しました 2024年1月1日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2023年11月30日

I just want to thank you for this app. I had a really bad experience with another discount app. After giving your app a try it has worked exactly as you described and makes discounting and scheduled sales so much easier throughout the store. Thank you!

Coastal Gifts Inc
アメリカ合衆国
アプリの使用期間:約1時間
HeartCodingが返信しました 2023年12月3日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2023年11月20日

The app itself is easy to use and apply. It would be good to be able to see the changes in preview mode though. Although easy to use, there were some things we needed help with and the team at Heartcoding were very prompt and efficient in assisting. They were awesome actually. Would recommend this app.

Manico Me
オーストラリア
アプリの使用期間:15日
HeartCodingが返信しました 2023年11月22日

Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards

2023年10月30日

As many others have testified to; this app is amazing, it solves real problems and is one of our MUST have apps on Shopify. We would simply not make it without it. We got support in fixing some customizations and sorting out some minor bugs with our theme. The customer service is just as great as the app, fast, reliable and accurate. 5/5 without a doubt!

Posterique
スウェーデン
アプリの使用期間:2日
HeartCodingが返信しました 2023年11月1日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

編集日:2023年10月30日

They reached out to me privately and helped me to fix my website which another app was messing up. I appreciate them taking the time to do this and id highly recommend

The Skin Bar JM
アメリカ合衆国
アプリの使用期間:3日
HeartCodingが返信しました 2023年11月1日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2023年9月22日

Very good app! Easy to use, very responsive support even for topics not directly belonging to their product. Price for value is exceptional and I can recommend this app everyone. Thank you.

Push Energy
ドイツ
アプリの使用期間:3日
HeartCodingが返信しました 2023年9月24日

Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards

2023年8月21日

Good app, saves so much time! And the for the right price, other apps were more expensive or had a limitation on how much products you can select. When I installed the app it worked not good with my shopify template, so I send an e-mail to the customerservice and they fixed it real quick.

Simba For Cats
オランダ
アプリの使用期間:1日
HeartCodingが返信しました 2023年8月25日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2023年7月18日

A Game-Changing Shopify App with Unbeatable Features and Customer Service Excellence!

I am absolutely thrilled to share my experience with this incredible Shopify app that has taken my online store to the next level! This app is a real game-changer, offering an array of amazing features that have significantly boosted my sales and enhanced the overall shopping experience for my customers. Not to mention, their customer service is simply top-notch!

First and foremost, let's talk about the fantastic features that this app brings to the table. The discount application is seamless and easy to set up. I can now effortlessly apply various discounts to specific products or entire collections, all in just a few clicks! It has given me the flexibility to run different types of promotions and sales, allowing me to experiment and find what works best for my business.

One of the standout features that truly sets this app apart is the countdown timer. Wow! The impact this has had on creating urgency and driving impulse purchases is remarkable. Customers can see the ticking timer, compelling them to make quick decisions before the offer expires. It's a fantastic way to boost conversion rates and increase sales during special promotions or limited-time deals.

Another key feature I cannot go without mentioning is the sale labels. These eye-catching labels draw attention to products on sale, making it super easy for customers to spot the best deals in my store. The visual appeal enhances the overall browsing experience, increasing engagement, and ultimately leading to more successful conversions.

Now, let me take a moment to rave about their customer service. The team behind this app is phenomenal! From the very beginning, they have been extremely responsive, providing me with all the support I needed to get the most out of the app's features. Their technical expertise and friendly demeanor make them a joy to work with. They genuinely care about their customers' success and have gone above and beyond to ensure I have a smooth and pleasant experience with the app.

The app's interface is user-friendly, intuitive, and integrates seamlessly with my Shopify store. I never had to worry about compatibility issues or any disruptions to my site's performance. The developers have clearly put a lot of thought into creating a smooth and efficient experience for both store owners and customers alike.

In conclusion, I cannot recommend this Shopify app highly enough. Its feature-packed design, including the countdown timer and sale labels, has significantly boosted my sales and customer engagement. The customer service is second to none, providing me with peace of mind and prompt assistance whenever needed.

If you're looking to take your online store to new heights and want an app that not only delivers on its promises but also offers exceptional customer support, then look no further. This app is an absolute must-have for any serious e-commerce entrepreneur. Bravo to the team behind this outstanding app!

Jessica's Beauty Corner
イギリス
アプリの使用期間:12日
HeartCodingが返信しました 2023年7月19日

Wow! Thanks so much for your kind and detailed review - it is very much appreciated. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2023年6月14日

As an online store manager, finding the right balance between efficiency and control can be challenging. That's where the Sale & Discount Manager app on Shopify stands out. Its intuitive, user-friendly interface simplifies the complex task of planning and scheduling sales campaigns. The app's ability to pre-set discounts not only reduces the risk of errors but also frees up valuable time for strategic planning. It offers an appealing degree of control over promotions, be it for individual items or store-wide sales. With a good blend of functionality and simplicity, the Sale & Discount Manager app effectively enhances the Shopify store management experience.

ClayBearOfficial
イギリス
アプリの使用期間:約2年
HeartCodingが返信しました 2023年6月14日

Thank you so much for your kind and detailed review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2023年5月9日

Awesome app that runs smoothly and makes selecting products very easy. Lots of filters and ways to bulk select multiple products from different collections, vendors, sizes, etc. and offers inverse selecting (reduce items out). There are very few apps that have worked this well for us with no custom work, amazing app!

Craftibly
アメリカ合衆国
アプリの使用期間:6ヶ月
HeartCodingが返信しました 2023年5月10日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

編集日:2023年3月15日

Awesome App with remarkable support. We are new to Shopify and they helped us with a lot of questions. Love the countdown feature.

zomber
ポルトガル
アプリの使用期間:3日
HeartCodingが返信しました 2023年3月15日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2023年2月23日

All in all, it does the job very well, The only that made me uninstalled it it that everything regarding excluding products/or collections has the worst UI.

Badim TLV
イスラエル
アプリの使用期間:2日
HeartCodingが返信しました 2023年3月1日

Dear Badim TLV,

thank you for your review. We tried to reach out to you but did not receive an answer yet - we would be very interested in why our advanced filter section has a suboptimal UI in your opinion.
We designed this after a well thought process and a lot of testing in our own online stores. The feedback from other clients all over the world is very positive so we would be keen in the topics you ran into. If you would be so kind to come back to us, we could probably better understand your issue and possibly optimize our product.

All the best in the meantime and kind regards

2023年1月10日

Great experience and customer service. I would definitely recommend this app for a growing business.

Freaky-Kinky
アメリカ合衆国
アプリの使用期間:約1ヶ月
HeartCodingが返信しました 2023年1月10日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年11月29日

As other reviews mentioned, do not rely on this app for sales. Especially big ones such as Black Friday. It is not stable or prepared to serve merchants. During our big Black Friday, the app got stuck mid-sale, leaving the store partially discounted to go with a 500 error after, leaving the app inaccessible. We had already sent a large email campaign, so customers landed on a website with only a few prices slashed. This impacted our conversions by thousands of $. The devs apologized, offered a refund for all our charges, and explained that the tech could not avoid all issues nowadays. However, I disagree. This app shows 500 errors too often. It is almost the app's default to break when you try to run a sale. As I said, this app is not prepared. We had the same issues in 2021, and in 2022 they did not care to fix them. Furthermore, today (end of the cyber Monday), our prices should have been discounted back about six hours ago, To our surprise, not only did this not happen, but we cannot access the app due to another 502 bad gateway error (yes, on a separate store). And once we can access it, everything is queued and stuck mid-process to get the original prices back. All in all, look for something else. This will only cause stress and potential monetary loss.

Canvas by Numbers
スペイン
HeartCodingが返信しました 2022年11月29日

Dear Canvas by Numbers,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert

2022年11月28日

used this app for several sales... Down for the start of Black Friday, down for the end of black friday... oops

apfelband
ドイツ
アプリの使用期間:約1年
HeartCodingが返信しました 2022年11月29日

Dear apfelband,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert

2022年11月25日

Messed up my mobile sites view, had to contact support and they have also seen that something within the apps code, forced it to show desktop view when on mobile.

WxlcomeToHell
アメリカ合衆国
アプリの使用期間:42分
HeartCodingが返信しました 2022年11月26日

Dear Ian, thank you for taking the time and writing a review, although we do not clearly understand what happened. Our app does NOT inject any code in your theme automatically. Did you manually install the sale tags, where there is coding knowledge required as stated in the tutorial? We reached out to you one hour after your problem occurred but did not hear back from you. If you contact us via email our coding team would be happy to directly help you with any technical problem you have, even if not caused by our app. We hope to hear from you soon and wish you a successful weekend. Best, Norbert

2022年11月24日

I've been using Sale & Discount Manager for a while now, great app, easy to use. Customer support is great! Always willing to help. Thank you again!

Lil' Czech Treasures
アメリカ合衆国
アプリの使用期間:4ヶ月
HeartCodingが返信しました 2022年11月24日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年11月24日

Very easy to use, within a few minutes you can create and manage sales for all your products. Also very customizable, you can set timers, change the look-and-feel of the sales tags, etc. Highly recommended!

Eagles-R-Us
アメリカ合衆国
アプリの使用期間:約11時間
HeartCodingが返信しました 2022年11月24日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2022年11月22日

Super rapide et efficace dans le support client, et les campagnes sont très simples à planifier. Une super app !

comocoshop
スペイン
アプリの使用期間:約24時間
HeartCodingが返信しました 2022年11月22日

Merci beaucoup pour votre commentaire. Si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter à tout moment. Sincères salutations

2022年11月18日

Great App, sovit saves so much time. And the support is pretty fast and help us asap to integrate the App into the code.

benunity
ドイツ
アプリの使用期間:1日
HeartCodingが返信しました 2022年11月18日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2022年11月8日

Works great and quick customer service to help me. Will definitely be keeping this one, great addition to my store.

Finished Gifts
オーストラリア
アプリの使用期間:約20時間
HeartCodingが返信しました 2022年11月9日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年11月7日

Great Application. I use it for my discount campaign. Also, I contacted the technical team, great service.

Evolve Skateboards France
フランス
アプリの使用期間:10ヶ月
HeartCodingが返信しました 2022年11月7日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2022年11月2日

Not only is this app easy to use and customize, the customer support is super fast. I had an issue with the custom sale badges being overridden by my theme, and in less than 24 hours they were able to get back to me and update the code for me.

Kittitas County Habitat Store
アメリカ合衆国
アプリの使用期間:約1年
HeartCodingが返信しました 2022年11月4日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年9月7日

I am having terrible trouble with this app and messaged the contact and no one got back to me. This glitch is affecting my sales dramatically so I am for sure not pleased with this company

Sweet Southern Smocked Babies
アメリカ合衆国
アプリの使用期間:約1時間
HeartCodingが返信しました 2022年9月29日

Dear Kimberley,

we are very sad about your negative review. We have explained to you several times that due to a technical issue on shopify's side, we were not able to receive your email. This was also confirmed to you personally by shopify (see email below from Shopify support). Moreover, our programmers still helped you for free to solve issues with your theme which had nothing to do with our app. We tried to reach you several times, but after all issues were resolved you unfortunately did not respond. We would be very happy if you would reply to one of our emails to discuss the issue with us.

Yours sincerely,

your Heartcoding Team

Shopify support:

This is a follow-up to your previous request #8995 "Shopify Support Chat Logged"
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Moe F, Sep 19, 2022, 20:54 EDT

Hi Norbert,

Mo here once again from the Shopify Partner support team.

Unfortunately we cannot reach out to the Merchant on this matter, but I can recommend either sending a copy of this email as a form of proof that you were not able to reach back to them due to technical issues on our end or CC'ing them on this ticket thread after you confirm to do so. As for the reason why this was happening is due to your email being supressed on our end, although we do not know the reason why this was happening we know it has been happening since August 24th, 2022.

Thank you for your patience and cooperation on this matter. Please don’t hesitate to contact us again if you have any further questions.

Best regards,
Mo F. | *Shopify Partner Support Specialist

2022年7月20日

Best support, they helped me to fix my other problems in my store and app also nice. If you have a lot of products in fact you need this app for promotions))

West Exotic
アメリカ合衆国
アプリの使用期間:1日
HeartCodingが返信しました 2022年7月20日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年7月19日

Tolle übersichtliche App und super schneller Kunden Support. Die App kann Produkt Preise automatisch wieder zurücksetzen. Von uns gibt es 5 Sterne!

BABESFASHION® | Dress Like a Babe
ドイツ
アプリの使用期間:約9時間
HeartCodingが返信しました 2022年7月20日

Vielen lieben Dank für diese tolle Bewertung, über die wir uns sehr freuen. Wenn zukünftig noch Fragen auftauchen sollten, gerne jederzeit bei uns melden. Viele Grüße aus München

2022年7月19日

Quick and easy to use. A no brainer for all your sales campaigns. In addition, the coding service provided by Norbert in Heart Coding was top level. Thank you!

Fit For Fans
ノルウェー
アプリの使用期間:4日
HeartCodingが返信しました 2022年7月19日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

編集日:2022年7月8日

Great customer service! They answer quickly and with love :) ........................................

Fórmula Beauty
ウルグアイ
アプリの使用期間:5ヶ月
HeartCodingが返信しました 2022年7月8日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2022年3月10日

Really impressed with this app and the support provided.
I needed help customising the sales tag that displays on the products and it was done very quickly.

VM Aquatics
イギリス
アプリの使用期間:6日
HeartCodingが返信しました 2022年3月11日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年3月8日

Excelent APP with an incredible costumer service.
The APP works perfectly and so easy to configure.

LaGuappa
ブラジル
アプリの使用期間:約7時間
HeartCodingが返信しました 2022年3月9日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2022年2月11日

Great customer support for this App. I needed help with manually setting up the sales tags, they were very responsive, helpful and solved it super fast!

Angelcitygalleria
アメリカ合衆国
アプリの使用期間:3日
HeartCodingが返信しました 2022年2月14日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年2月3日

I sent them email to put up the sales sign for me and they did it right away! Very good app and service

MILLY
アイスランド
アプリの使用期間:19日
HeartCodingが返信しました 2022年2月3日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年1月14日

Al eliminar esta aplicación de mi tienda las etiquetas de descuento se quedaron puestas y no hay manera de eliminarlas.

Donna Sex Shop
スペイン
アプリの使用期間:約1ヶ月
HeartCodingが返信しました 2022年1月16日

Hola a todos,

Siento mucho escuchar que tienes un problema con nuestra aplicación.
Si lo entiendo bien, tus productos siguen con descuento y muestran la etiqueta de venta. ¿Pero quieres que todos tus productos estén a su precio original?

Me encantaría ayudarte con eso.

¿Debo restablecer los precios de todos sus productos para que ninguno de ellos tenga descuento?

Espero tener noticias tuyas pronto,

Un saludo,
Norbert

2022年1月10日

Fantastic app and support is great ,always get help when needed and very fast, will recommend app to all ,very easy to use

JSO Fashions
イギリス
アプリの使用期間:3ヶ月
HeartCodingが返信しました 2022年1月11日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2022年1月4日

I used this app to do our Boxing day sale! We were very last minute and the support team helped us even though it was Christmas!! They are really amazing and fast. The app is really user-friendly and worth the price per month!

Miljours Studio
カナダ
アプリの使用期間:12日
HeartCodingが返信しました 2022年1月5日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2021年12月29日

This app is awesome! Where other apps stall out or are over complicated and confusing, this app is fast, easy to use, works seamlessly and the customer service is AMAZING! They are so quick to reply. Would highly recommend if you need an app that can quickly do a store-wide discount on a scheduled time frame, which is what we use it for.

MTN REEF Apparel
カナダ
アプリの使用期間:2日
HeartCodingが返信しました 2021年12月30日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2021年12月16日

Top App und top Service. habe lange nach einer Lösung gesucht auch die Rabatte in Prozent als Label anzeigen zu lassen und bin Gott sei dank auf diese App gestoßen. Jetzt ist mein Outlet perfekt! Habe das Retina Theme und brauchte Hilfe vom Support: war sehr schnell und unkompliziert!

Fabihaft
オーストリア
アプリの使用期間:1日
HeartCodingが返信しました 2021年12月16日

Vielen lieben Dank für die tolle Bewertung, über die wir uns sehr freuen! Wenn zukünftig noch Fragen auftauchen sollten oder wir Dich irgendwie unterstützen können, freuen wir uns jederzeit von Dir zu hören. Viele liebe Grüße

2021年12月7日

Super handige app voor kortingen, en het plannen van kortingen.
Makkelijk instellen hoeveel korting en welke tag je wilt hebben, en daarnaast kun je het product inplannen wanneer de korting in gaat en weer moet stoppen.

mievendo.nl
オランダ
アプリの使用期間:約3時間
HeartCodingが返信しました 2021年12月7日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2021年12月5日

Jag använde appen för BLACK WEEK och black Friday. Helt fantastiskt! Så lätt att installera och kundtjänst var snabba på när det behövdes. Rekommenderar starkt!!

Elegance Cover
スウェーデン
アプリの使用期間:16日
HeartCodingが返信しました 2021年12月7日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2021年11月25日

I have to say they're really amazing, actually there have some work is really hard but when I send the E-mail to them ask help, they really reply and help me solve my question very fast, I really love them work.

EMPRESSLASH
中国
アプリの使用期間:約2時間
HeartCodingが返信しました 2021年11月25日

Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards

2021年11月24日

The app works perfectly in creating sales. Used it for the BFCM sale and got no problems with it. Furthermore, the app allows you to install sale tags on the products with their own code or the help from the team. Norbert from the team helped me install mine and I'm loving it.

kadeyimmi
スペイン
アプリの使用期間:約23時間
HeartCodingが返信しました 2021年11月25日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards

2021年11月24日

Great App and nice Service!
The Support, helped me with all things I asked for and they answered very very fast!

pilea pergé
ドイツ
アプリの使用期間:6日
HeartCodingが返信しました 2021年11月25日

Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards