Heartcoding Sales & Discounts , 리뷰 478개
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The support staff is always available and ready to help! I've found them very responsive, understanding, and helpful. Their turnaround time is great. Very happy with my support experience.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
We use this app. Works great! Perfect tech support, Norbert handled Sale Tag Installation for us! We highly recommend.
Thank you so much for your review and the kind words - very much appreciated. If we can assist you in any way please do not hesitate to contact us again!
This app is fantastic and I already use it on my 2 shops. The support team is awesome, quick and responsive and very helpful. I save a lot of working time with it. Thanks.
Thank you so much for your warm words. If you need any future assistance, do not hesitate to contact us again anytime! Kind regards
ok, easy to use, but need improvement for better user experience. you can try-it free 7 days, don't worry ;-)
Thanks a lot for your review. If you have any feedback or ideas to improve our product we would be happy to hear from you. Kind regards
Bonjour,
J'ai eu besoin de management pour le jour des soldes et l'équipe à été très réactive, l'application est simple à utiliser et fonctionne correctement.
Je vous remercie pour votre rapidité, j'espère que notre collaboration continuera comme tel, et encore merci!
Cordialement,
Update: Support team reached out to us and helped us come to a solution. How we can run multiple campaigns by running them in correct order and that they will update soon for excluding products. Just keep in mind that new campaigns will change prices for products in older campaigns. Otherwise great app Original:
This app is able to change prices the way it should. But it is very problematic when you run mulitple/complicated sales. We had products already at up to 50%. Now we were creating a 10% of all the other products. so we created a collection with all products excluding a few vendors. Now later today we realized that the 50% product has been changed to 10% and has cost us sales. This very poor handling of the sales
Dear Annika, thank you for your review - your feedback is very much appreciated. We will come back to you regarding the excluding feature as soon as we finished everything. Have a good day and do not hesitate to contact us anytime for questions or feedback. Kind regards
Simple handling and perfect functionality. Does what it's supposed to. We needed a short support after installing the new shopify 2.0 dawn theme and the customization was done on the same day. Perfect.
After using this app for a couple years we've been majorly let down by it this Black Friday. With reports of Server Error 500 and nooo option to chat with live support on the busiest weekend of the year is pretty insane. Having to change prices back to full price manually after deleting the app is not an ideal middle of the night situation.
Dear Rae Feather,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert
Super schneller und netter Support, total einfach zu benutzendes App. Bin jetzt schon mehrfach wieder darauf zurück gekommen, weil man eine Sale Kampagne wirklich innerhalb von Minuten aufgesetzt hat. Danke!
Vielen lieben Dank für die tolle Bewertung, über die wir uns sehr freuen! Sollten zukünftig (nochmal) Fragen auftauchen, freuen wir uns jederzeit über eine Email oder einen Anruf! In der Zwischenzeit alles Gute und viele Grüße aus München
Best support, they helped me to fix my other problems in my store and app also nice. If you have a lot of products in fact you need this app for promotions))
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards