Heartcoding Sales & Discounts , 478 条评论
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Great support! We were having some issues with our custom developed site that had some bugs and Norbert hooked it up, fixed everything and saved the day right before our sale went live! Very flexible options on everything.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
used this app for several sales... Down for the start of Black Friday, down for the end of black friday... oops
Dear apfelband,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert
Great app! quite easy to use. it would be nice to add bulk buying discounts option to the app........
Thank you so much for your review. We are currently working on different new features and a new app for volume-/ bulk discount. Hopefully you will like it!
This app is great! Also, very responsive and helpful customer service, thank you!! I did a lot of looking around for an app that did what I needed and this one worked great. I started using it for Black Friday/Cyber Monday and plan to keep using it for various sales throughout the year. Very easy to set up and test out.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Updating our review. Had issues over the busiest time of the year, BFCM with getting an error code due to their servers, but they have since corrected the issue. Agreed to try the app again and reinstalled. Working correctly now and show some enhancements which is nice. Much better pricing than other apps. Will use app for a few weeks and give revised review once we make sure there are no further issues, but so far so good. I would like to see other offer types though for discounts sales, like BOGO, Bundles and Free gifts. It would eliminate the need for several apps.
Dear MICHE,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue tonight and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert
Great price and customer service. This was the perfect app for all of our needs. Answered questions quickly and thoroughly!
Thanks so much for your kind words. We really appreciate that you took the time for writing a review!
Great App, sovit saves so much time. And the support is pretty fast and help us asap to integrate the App into the code.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Support goes above and beyond to ensure successful integration of the app on your store! Great way to promote sales directly on the collection grids and help to increase conversions!
Thanks so much for your kind review. If you need anything else do not hesitate to contact us again anytime. Kind regards
Very slow sync. It took about 15 minutes for the app to completely revert the price of 974 items in my store and while being synced some customers were able to checkout the automatically discounted items with new discount codes which are supposed to run at the time the automatic discounts end. Caused some losses. I would not recommend this app for stores with large inventories or with high traffic.
Thank you for taking the time and writing a review. We are sad to hear our app did not work as fast as you might have expected. Our speed for product adjustments is limited by Shopify at a theoretical max of 2 products per second.
From our log files I can see that your sale campaign needed a bit more than 12 minutes to finish - this equals to 1.35 products per second.
The small discrepancy is on purpose as our scripts double validate a product has successfully been adjusted.
From our point of view the time you have to wait for a sale campaign to finish comes as an advantage for your customers because we don’t inject any scripts into your theme and do NOT slow down your storefront.
From our experience we are still one of the fastest and most reliable apps in the market and we would be surprised if there is a significantly quicker way to adjust this size of information. We hope you had a good BFCM nevertheless and wish you all the best for the future! Kind regards
great app with great customer service team, keep up the great work , fast reply and you helped a lot.
Thanks so much for you kind words. We really appreciate that you took the time for writing a review!