Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, seamless Shopify integration, and sales-boosting capabilities. Key features include displaying discounted prices, custom sale labels, and countdown timers. The app allows easy application of discounts to specific products or collections. Merchants praise the customer support team for their quick and knowledgeable assistance. This app is ideal for any e-commerce entrepreneur looking to enhance sales campaigns and customer engagement.

November 25, 2022

Messed up my mobile sites view, had to contact support and they have also seen that something within the apps code, forced it to show desktop view when on mobile.

WxlcomeToHell
United States
42 minutes using the app
HeartCoding replied November 26, 2022

Dear Ian, thank you for taking the time and writing a review, although we do not clearly understand what happened. Our app does NOT inject any code in your theme automatically. Did you manually install the sale tags, where there is coding knowledge required as stated in the tutorial? We reached out to you one hour after your problem occurred but did not hear back from you. If you contact us via email our coding team would be happy to directly help you with any technical problem you have, even if not caused by our app. We hope to hear from you soon and wish you a successful weekend. Best, Norbert

November 29, 2022

As other reviews mentioned, do not rely on this app for sales. Especially big ones such as Black Friday. It is not stable or prepared to serve merchants. During our big Black Friday, the app got stuck mid-sale, leaving the store partially discounted to go with a 500 error after, leaving the app inaccessible. We had already sent a large email campaign, so customers landed on a website with only a few prices slashed. This impacted our conversions by thousands of $. The devs apologized, offered a refund for all our charges, and explained that the tech could not avoid all issues nowadays. However, I disagree. This app shows 500 errors too often. It is almost the app's default to break when you try to run a sale. As I said, this app is not prepared. We had the same issues in 2021, and in 2022 they did not care to fix them. Furthermore, today (end of the cyber Monday), our prices should have been discounted back about six hours ago, To our surprise, not only did this not happen, but we cannot access the app due to another 502 bad gateway error (yes, on a separate store). And once we can access it, everything is queued and stuck mid-process to get the original prices back. All in all, look for something else. This will only cause stress and potential monetary loss.

Canvas by Numbers
Spain
HeartCoding replied November 29, 2022

Dear Canvas by Numbers,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert