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Great app that will help your sales maximize, our sales growed more then 25%

Problem

This app has actually been instrumental to us getting more sales.

By far the best experience that I have had in terms of App functionality and excellent customer service. My questions were answered in great detail, my needs were met with care and efficiency. I highly recommend not only the customer service of Sophia and the rest, but the amazing quality of the features in this app. Probably the best app on Shopify
5 Stars *****

I'm going to leave a review since it's mandatory to get help!
If you have a problem with the application, sophia asks you to leave a positive review and to send them the screen screnn before even finding a solution to the problem.
I don't recommend this app or the customer service behind it.

despite it is a free app, I did not get any feedback on the issue I reported. i asked for help in the chat, I got an automatic reply to send an email describing the issue. I also asked for a demo session , fixed an appointment for it, but nobody showed up...

good

Great! Fast response from the support team.

App is broken and customer service is non existent.

There is a huge bug that destroys your cart and stops customers from going to checkout.

They need to refresh page 2-3 times for the bug to go away. Which will lose you sales.

Apparently customer support only respond if you leave a 1star review.

Not sure how anyone who has left a review has contacted anyone with this app but after 3 emails, scheduling a demo and sitting waiting for someone for 15 minutes, I am very disappointed that there is absolutely no one working for this app. I sent multiple chat messages and they always said we're not available, send an email. If you are the developer, please contact me.