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Not sure how anyone who has left a review has contacted anyone with this app but after 3 emails, scheduling a demo and sitting waiting for someone for 15 minutes, I am very disappointed that there is absolutely no one working for this app. I sent multiple chat messages and they always said we're not available, send an email. If you are the developer, please contact me.
Update 7.16.24 - I have changed my review from 1 star to 5 stars as the developer has been in contact and has made some great changes. This slide cart is perfect and am very thankful for all of their assistance in a great app!
Thank you for sharing your feedback. We deeply regret to hear about the issues you've faced and the frustration it has caused you.
We sincerely apologize for the lack of response to your email and the difficulties you experienced with our app. Providing excellent customer service is our top priority, and it is clear that we fell short in your case.
We are pleased to inform you that our support system has been fully activated, and we now offer live chat to ensure timely and efficient assistance. Our team is dedicated to resolving any issues you may encounter and improving your overall experience with our app.
We genuinely value your input and have taken your feedback seriously. Our developers have been working diligently to address and fix any bugs to enhance the checkout experience for all users.
We understand the importance of a smooth and reliable app for your business, and we are committed to making the necessary improvements. Please feel free to reach out to our support team via live chat or email, and we will promptly assist you with any concerns.
We kindly request you to reconsider your review, as we strive to provide the best service possible and your satisfaction is important to us. Thank you for giving us the opportunity to address these matters and improve our services.
app.support@gminfotech.net
Customer service not responsive. I had to write a positive review before I got any help.
Sorry for any inconvenience on our side. As we discussed in the chat, we are already aware of your concerns. To solve this issue, we need access to your store for collaboration. You can contact us via email for further discussion at salemaxsupport@gminfotech.net. We are committed to providing good support for the app.
I LOVED IT. Great app for slide cart. shows sensible recommentations also. loved it.
Thank you so much for your kind words!
In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
Sale Max app is excellent, and it has increased my revenue by 10% to 15%. They offer a variety of widgets that provide discounts in multiple ways. Moreover, their support is very good, quickly responding to and resolving all my problems. It's a great app.
Thank you so much for your kind words!
In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
Great App!
Great live chat support for this app, the developers are helping with customization of the Slide cart drawer.
Thank you so much for your kind words!
In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
Sehr großes Sicherheitsproblem! Einmal hatte ich einen Ausfall und es ging der Warenkorbbutton nicht mehr. Bitte unbedingt jeden Tag überprüfen. Gemerkt habe ich es als plötzlich keine Käufe mehr reinkamen. In der App erscheinte plötzlich ein Virus und hat mich auf pornografischen Seiten verlinkt, ich habe die App sofort deinstalliert und am nächsten Tag erneut versucht mich einzuloggen. Vorsicht geboten!
Thank you so much for your kind words!
In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.
This is a really valuable app. This app offers all features that we are looking for. We looked at few other cart drawers and non of them offers all the feature this app offer. Support staff was able to answer my questions promptly. They even agreed to add some extra features requested by us!!
Highly recommend.
Great, responsive customer service! The app is easy to navigate and customize for your store.
All of Shopify's cart features are available in this app. Even the features that are only available with a paid subscription in other apps are all free. Because the developer of this app is a company that specializes in developing Shopify apps, I have faith in it. After testing, there are some areas that need improvement, such as the fact that the header icon does not immediately reflect the addition or removal of items from the cart, and the compatibility with other wishlist apps. Additionally, there are still some areas that need to be improved in terms of CSS, fonts, and language translation. The developer has promised to provide perfect support. I will try to use it more positively.
Thank you so much for your kind words!
In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.