SP: Gratisgeschenk beim Kauf
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PESSIMO! FAZEM COBRANÇAS INDEVIDAS!
INFORMAM COMO GRATIS MAS COBRARAM $15 INDEVIDAMENTE
TERRIBLE! THEY MAKE IMPROPER CHARGES!
THEY SAID IT WAS FREE BUT THEY IMPROPERLY CHARGED $15
Hi Case,
We sincerely apologize if Salepify has provided you with a less-than-ideal experience. As discussed via email and messages, at the time you used our app, it was still under a paid subscription plan. This was clearly communicated both within the app and on Shopify’s subscription page, where you also agreed to the terms when you clicked "Approve."
However, our app is now completely FREE, so you can install and use it without incurring any charges. Should you have any further questions or concerns, please don’t hesitate to contact us via email. We are always here and ready to assist you with any inquiries.
The free gift app works perfectly. Took me 10 minutes to set up my first Buy X get Y free promotion, including all the editing text to the way I want it.
Had one little problem when setting it up, but Tuan soon helped me sort it out.
UPDATE
Was shocked to see that I've been charged $15 each for July and August for an app that was free (not free trial, but FREE) when I installed it on 12 June.
Considering it won't let me set up more than one buy X get Y free and also doesn't let you stack discounts, it's not actually adding anything that's not available anywhere else.
$15 a month? You're welcome to it, spend it wisely.
Hi Bear's Vapes,
This is Salepify team.
We have received your feedback expressing dissatisfaction with our subscription service and some of the features we offer. We deeply value your input and would like to connect with you to address any concerns you may have:
1. Subscription Issue
When you initially installed our app in June, it was indeed available for free, with no charges applied. However, in July, we introduced a subscription plan for all app users. Our team had sent out notifications regarding the new pricing plan to all customers before the subscription launched.
We noticed that you uninstalled our app on July 14 and installed it again right after that, then activated our pricing plan. This is the reason why your store was applied to the new pricing plan and charged for the July and August usage like other stores meeting the subscription conditions.
2. App Features
We are eager to hear more about your specific needs when using the app's features. Since you first started using the app, we have made many improvements to our app, and it has fully addressed the issues you mentioned, such as stack discounts.
Additionally, Salepify offers many other features, and you are more than welcome to return and experience them with us. Please let us know if you need any support, we want to ensure that you have a seamless experience with our app.
Fake Information, it's not free
Hi there,
First and foremost, thank you for your feedback.
We apologize for any confusion regarding the status of our app. Currently, our app is free, and we have not yet implemented our upcoming paid plans. We have placed a banner within the app to inform our users about these upcoming changes in advance.
Please rest assured that no charges will be applied until the paid plans are officially launched and users have confirmed their subscriptions. On the day the paid plans go live, we will update our app listing accordingly to reflect the changes.
We value your input and are committed to providing clear and transparent communication. We really want to assist you more, please come to live chat support and let us know your feedback.
We look forward to hearing from you soon.
Thank you for your understanding.