Omtaler (669)
Raffiner
-
Etter vurdering
Support is very unhelpful
Crappy customer support.
When I reported a bug to support, they simply stated that they could reproduce it and offered no further attempt to assist me. Horrible!
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I went from operating the free version to being charged monthly. I did not make any changes only have ONE store and ONE timer. The chat representative was not helpful whatsoever. I was told three times that I "must have upgraded by accident" and there was nothing they could do. REALLY? Wow - No, I have not changed anything and now will find a new app. Thanks!!
Thank you for your review. Here are the history of your charges. You installed the app on 26 November 2021 and was charged for the first time on 27 November 2021. As mentioned in our pricing page as well as the invoice, the free tier is for 1 page and new users. If you had activated the timer to more than 1 page (for example: multiple product pages), it will upgrade you to the paid plans.
Have not used it yet. Will be more then glad to give you a review at that time.
Still working with website.
it doesnt display. it used to wotk but it does not nomore, no support. you guys are not taking care of this app
Thanks for your feedback and sorry that you've faced difficulties. We've fixed the issue so now the app works properly :)
Also, we've contacted you regarding this case, please drop us a line at your convenience :)
Not FREE. 14 days trial at $8.95. CRAP APP.
Okay so the staff is very helpful but the this app is a half baked product. They have Couple of options : The fist one I used was a countdown timer on announcement bar . Which worked very well for 1 day and then it stopped working. Dev support said that it is happening because of X app I am using . If I need to use this app then I will have delete the other app. Second I user their timer widget on product which works fine. It has the option to select either product(s) or collection on which we want to display it. But, when you select a collection , you will need to select each product in the collection manually. And guess what ? there is no option to select all in go . In my collection I had 1900 items. So I gave up.
Thank you. Feedback like yours helps us to improve our apps and become even better! The feature you mentioned will be added ASAP.
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page said you can get the free plan. But it still cost you money.No idea why the plan has been upgraded
Thanks for your feedback. We are extremely sorry that you've faced such inconvenience and confusion. The thing is that the app's free plan allows to use it on one page only and as we see in our database, it was enabled on two pages. Anyway, no worries! We've already requested a charge reversal from Shopify. Also, we tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon! :)