評論 (153)
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They dont have customer support. I implemented the app, but actual mobile view was different and distorted from what was shown in the app. The customer support hardly responds!
Dated and the widgets are not responsive as one would expect. Ran into multiple issues that force you to use support such as pop up notifications did not show at all no matter how many changes I made to options and code. Secondly the tables for product countdown timer are not responsive and extremely oversized making it really bad on a site. Tried it for 1 hour and now deleting. Not worth it at all.
I went from operating the free version to being charged monthly. I did not make any changes only have ONE store and ONE timer. The chat representative was not helpful whatsoever. I was told three times that I "must have upgraded by accident" and there was nothing they could do. REALLY? Wow - No, I have not changed anything and now will find a new app. Thanks!!
Thank you for your review. Here are the history of your charges. You installed the app on 26 November 2021 and was charged for the first time on 27 November 2021. As mentioned in our pricing page as well as the invoice, the free tier is for 1 page and new users. If you had activated the timer to more than 1 page (for example: multiple product pages), it will upgrade you to the paid plans.
Support is very unhelpful
Crappy customer support.
When I reported a bug to support, they simply stated that they could reproduce it and offered no further attempt to assist me. Horrible!
it doesnt display. it used to wotk but it does not nomore, no support. you guys are not taking care of this app
Thanks for your feedback and sorry that you've faced difficulties. We've fixed the issue so now the app works properly :)
Also, we've contacted you regarding this case, please drop us a line at your convenience :)
page said you can get the free plan. But it still cost you money.No idea why the plan has been upgraded
Thanks for your feedback. We are extremely sorry that you've faced such inconvenience and confusion. The thing is that the app's free plan allows to use it on one page only and as we see in our database, it was enabled on two pages. Anyway, no worries! We've already requested a charge reversal from Shopify. Also, we tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon! :)
Doesn't have a free tier, app doesn't work unless you pay for it completely. Customer service didn't know they offered 14 days trial. Had to send screenshot and allow user access to prove how their app worked. Useless
As mentioned clearly in our App page, we offer a free tier for ONE timer/announcement bar. The 14 days free trial is only applicable if you decided to UPGRADE to the paid plan which is MORE THAN one timer/announcement bar for your store. This had been mentioned in other 5-star reviews as well.
ALL features like the email embeds and all timer designs are unlocked for the free tier but we limit this to only to ONE timer/announcement bar.
Okay so the staff is very helpful but the this app is a half baked product. They have Couple of options : The fist one I used was a countdown timer on announcement bar . Which worked very well for 1 day and then it stopped working. Dev support said that it is happening because of X app I am using . If I need to use this app then I will have delete the other app. Second I user their timer widget on product which works fine. It has the option to select either product(s) or collection on which we want to display it. But, when you select a collection , you will need to select each product in the collection manually. And guess what ? there is no option to select all in go . In my collection I had 1900 items. So I gave up.
Thank you. Feedback like yours helps us to improve our apps and become even better! The feature you mentioned will be added ASAP.
This is app is horrible. Complete fail. Not only is customization is very limited. The code itself makes changes to your original liquid code which then it takes forever for developer to fix it. Once they fix it you realize that there is another issue that is app have made.
Thanks for your feedback and sorry for such difficulties and inconvenience.
We would be glad to investigate your case and fix any issues with help of our devs if you decide to give us one more chance.
Also, we tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience :)