Recensioner (176)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 88 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
Redigerat 27 juli 2021

I started using this app to give free gift over a certain purchase value but the customers can add this free product without any purchase due to some error in the app. I have highlighted this issue for last three days but no response. Multiple follow ups. moreover the app is buggy. It doesn't allow all design changes it claims it can which also i have highlighted since last 20 days. I am planning to remove it. and won't suggest anyone to use it. Sorry I gave the access but no changes were done expect continuous emails to me to remove the review. I am removing your app today as now it is even interfering with my checkout due to your code. Its lead to lot of abandoned carts since it impacted my checkout and also lot of fraud happened due to this app. sorry but I need to be truthful about your app.

Belora
Indien
22 dagar användning av appen
Singleton software svarade 26 juli 2021

We are so sorry about your frustration. Yes, we wrote you lot of emails about your problem, but we need your reply to help you fix it in your custom store. We are so sorry this app do not work for 100% together with other “free gifts” apps you have in your store. So please reply to our emails and we will help you exactly like we helped many merchants before. We see you still using this app. If you need you can uninstall it and we can refund you.
Again, we are so sorry but we need your cooperation.

Best regards,
Adam

27 april 2023

Amazing experience and seller support is incredible. It is very intuitive and easy to use. I would recommend this app.

The Atypical Company
Colombia
Ungefär 16 timmar användning av appen
30 juni 2020

Very easy to install and looking forward to seeing if it drives additional sales. The support team have been very responsive.

Forever Leeds
Storbritannien
Ungefär 15 timmar användning av appen
24 november 2022

There was a ton of back and forth with Support in order to get the app set up and working for our needs. It's not ideal to need to contact support so much in the set up, however their support team always responded with a 24 hour response time, and helped resolve all the issues until we had the app functioning like we wanted! All in all, I would set this up well ahead of time, but once it's working it works great.

Rainbo
Kanada
17 dagar användning av appen
11 mars 2021

I'm waiting on more advanced features such as the ability to apply gifts to entire collections and setting your own gift box colour with hex codes but it does the job and support is fast and friendly.

Home Office Life
Storbritannien
14 dagar användning av appen
Singleton software svarade 11 mars 2021

Hello,
at these days, we are working hard on these features.
Hope, functionalities will be done until end of this month.
UPDATE - This functionality is already done :)

3 maj 2022

Was looking for an app that would help customers receive a free gift with purchase and the app actually place the item in the cart - this app does it the smoothest. It also allows you to customize the messaging. Customer service is great. I had a couple issues with the dates of my promotions not saving or changing dates when I hit save. Also it creates a duplicate item in your inventory, then changes that duplicate item's inventory. I foresee this allowing issues with inventory numbers.

The Creamery
USA
8 dagar användning av appen
31 januari 2021

Interesting to read all of the great reviews, because our experience was completely the opposite. Once you install the app, the code overwrites your existing theme template (there is no option to make changes prior to enabling the app -- it just automatically installs). We had so many glitches due to our website having more complex programming. The app interfered with 1) our newsletter pop-up and 2) our Add to Cart buttons. Initially, the Add to Cart button was duplicated on product listings i.e. 2 Add to Cart buttons appeared. When I notified Adam of this, he requested access and did something to "fix" the bug. Now, some of our product listings don't have the Add to Cart button at all. I reached out again, and he said, verbatim, "i check your issue for you but this app do not touch “add to cart” buttons in your store. This will be issue for your theme developer." He seemed to be communicative and timely on the first day I downloaded the app. After that, communication has been very lacking. Strongly recommend against installing this app if you have a more robust site.

V Coterie
USA
5 dagar användning av appen
Singleton software svarade 31 januari 2021

Hello,
i checked this issue in your store again, to be 100% sure i can write this. Your store contain lot of apps which do the same functionality + custom theme. Thats probably reason why you think this app is problem. Yes you are right, your store is robust, but robust of chaos. Sorry I write you like this, but please first check your store properly, before you will write some of app is guilty for your mess. Anyway, if you will need any help, I can check your store globally and help you to repair. You can write me to email support@singleton-software.com

9 februari 2022

Great app and great customer service. They're super helpful and responsive. Would highly recommend the app!

Seventeen London
Storbritannien
Ungefär 5 timmar användning av appen
7 januari 2021

The biggest negative about this app - if your free gift sells out it will not deactivate the free gift offer automatically - this seems like an easy fix but the support team said the only answer is to manually deactivate the offer. I do not have the time to constantly watch my inventory and do not want to cause more work or issue for myself of my customers if I over sell a free gift.

Moon Body Soul
USA
5 dagar användning av appen
Singleton software svarade 8 januari 2021

Hello,
we are so sorry about this missing functionality. We will add it in next app version and contact you then :)
If you will have any other questions, just write us to support@singleton-software.com

10 maj 2021

Amazing app for gift functionality. Easy way to add special fun promos to your store. Support is super responsive as well!

Fable Beard Co.
USA
Ungefär 3 timmar användning av appen