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Stock levels do not match real inventory levels. So when an item is out of stock, the bar still shows that there are 2 in stock.
Furthermore, does the app suddenly displays sales of 3 days ago. Which of course doesn't build any trust either.
The team in Vietnam has no clue how to solve it.
Thanks for your feedback. We're very sorry for the error. About the stock countdown, our app will get the quantity in inventory when you install our app. When you have an order, the stock will be counted down. We will try to come up with a solution to this issue.
About wrong sale pop-ups, our tech hasn't found the cause. Other stores still show the right pop-ups. Sorry for the bad experience.
Regards
Wish I could say 0 stars. I just installed the app and without my permission everything was activated, the sales pop the countdown timer everything. The funniest thing about it, you cannot delete these maybe its hidden somewhere, I just selected the color white so its invisible for other. I don't get it and I don't understand why people sometimes create so confusing apps, why not make it simple?? It costs so much time. very sad.
We're very sorry for the bad experience. We have sent a ticket to support you and solve the problem. Please check your email inbox.
Thanks a lot
Autoketing team
Yet to try it fully but had to leave a review for additional feature so not sure why i'm being asked to leave a review before even trying it
Thanks for your feedback. Sorry for the inconvenience.
We just encourage merchants to leave a review. You can use features after you buy a plan without leaving a review.
Please accept our apology.
Contact us if you have any questions.
Kind regards
Autoketing team
Saved all settings and it is not showing up on my store, have tried to contact support and not much help provided
Thanks for your feedback. Sorry for the delay in response. We have a different timezone. We replied to your email to support you.
Please turn on our app, then we can check your issue.
Kind regards
I used this to help me betterr cuz my shopify didn’t sale anything until now . I’m struggling .... t
Dear Angelbloom,
We are so sorry to hear that. If you have any question about this app, please leave us a message on the live chat on your dashboard or email us via support@autoketing.com.
We are always willing to help you!
Regards,
Autoketing team.
Never could get the inventory bar to show up. I reached out to customer support several times. Each time I got some version of "We are working on it. But we don't see an inventory for your products can you please advise". Which I would respond to telling them how much inventory I had. only to get same reply.
When I sent a screen shot of the products page showing the inventory, I got no further communication from them and a few days later they just closed the ticket with no explanation or ANY further communication at all. I uninstalled the app as it did not work and obviously they were not trying to actually help. Now I know why they want a review as soon as you install and before you use it.
Thanks for your feedback. We will send you an email to support and solve your issue. Please check it.
Please contact us via win@autoketing.com if you have any question
Kind regards
Autoketing team
Tried the app and it doesn't work, configured the settings in an attempt to get it running as expected but still no joy. Sorry guys
Customers hated the pop ups, they felt like everyone would know what they purchased and felt like it invaded their privacy PLUS they are super annoying!
Thanks for your feedback. If your customers hate pop-ups, you can hide them or change the text to remove customer names.
Kind regards
don't seem to work that sad i have try many other possiblities. Nothing work for no reason and no possibilities to change that
Thanks for your feedback. We sent an email to support you.
Please contact us if you have any questions.
Kind regards
Autoketing team
I like the app. But when I tried to uninstall it it messed up my page. The pop up is overlapping on specific sections. It's annoying!!!!