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I'm super chuffed with this app so far and it's exactly what we need as a travel business with multiple salespeople selling tours.
It features many different ways to track commissions which makes it very versatile. It's remarkably simple and straightforward to set up.
The team have been very helpful so far and are able to customize the app if need be to fit your business needs.
I wanted to use this app for tracking sales commissions, but when I started to implement it was very clear that this application was not ready for primetime. Many bugs, some of them simple like buttons appearing more than once or menu options that were supposed to be hidden showing. Very bad mobile support.
It is like someone did this as a quick project and not something that you would want to represent your professional business to sale reps.
So far I really like the app. It's very user friendly and I had to contact them to answer a question I had and Amit was extremely helpful. I've had their app installed for a few days and I really like everything so far the layout is efficient and easy to understand. The login for my sales reps works and looks great.
I will keep this updated, but as of now I highly recommend. This is a great app if you're looking to onboard a sales team.
Thank you so much for your positive review! We're glad to hear you're finding the app user-friendly. We're here to help and excited that the layout and login features are working well for you. Your recommendation means a lot to us!
We are still in the process of customizing the app to our needs but Vik has been nothing short of incredible and accommodating! Our sales process is a little more complicated than most but Vik and his team had no problem understanding and asking great follow up questions. The app has a lot of features and because his team is so willing to make adjustments/customizations for your needs, you will never have to look elsewhere for a better solution! I did research on the other apps that perform a similar function on Shopify and this was by far the obvious choice!
This is an amazing app for my wholesale business! It does everything I want it to do and then some. The staff is also amazing, they always have the answers to my questions.
What a great app! This is exactly what we needed. It helped our sales reps so much! They Developers are great to work with as well, they changed a few things for us and it really helped us!
Quite possibly the worst app we've ever used. Here are the list of reasons:
Basic Plan - No view of all features that require upgrade
No sound user experience AT ALL
No visual hierarchy, proper grouping, primary vs secondary vs tertiary buttons, lacks contrast or signifiers for understanding the UI
Extremely lacks explanations of null states for all kinds of features or pages
No distinction between working with sales reps vs affiliates
What the heck are sales team templates?
Feature toggle switches are unreadable
Can't use our own Shopify tags for assigning existing customers to reps
Reports are small and don't make sense in null state
Email us page should have a contact form. Doesn't even have a "mailto" deeplink to open email client
Calendly page title shows "CSS advanced support" as if any beginner would understand that
FAQ accordions just look like plain text and have no UX signifiers like dropdown arrows
YouTube instructional videos have no proper grouping headings such as "Getting Started."
Accept/Deny Sales Rep page makes absolutely no sense. Is this for affiliates?
So many more bad UX issues to list!
Just the worst app, period. Unusable, in and out. NOTE TO THE DEVELOPER: I'll be glad to consider using your app when these issues are fixed. Make it USABLE!
we will work on the admin side usability , so that our features are easy to understand, setup and use regularly. We have a lot of powerful features and we will make these super easy to set up, take care of null states etc. We will work on the admin side usability for all features and make sure we earn a 5 star review from you.- Vik
This app is awesome, and their customer support is the best I've seen on Shopify. The app lets you tag customers to sales reps, and is tracking the rep's progress. Finally - we don't have to manually extrapolate data to tell us what we want, this app does it for us, and we ensure that our sales representatives are properly compensated for the client base that they have developed. Really a good app, and much better than the other sales rep apps that I have tried using in the past. I aam awful with tech, and got on a screen share with a customer support rep, who was very helpful and got me set up within 15 minutes. This company needs to give their customer support rep , Vik, a promotion- you are amazing bro, and a great asset to this company!!!
Support from CSS team has been Fantastic. App meets all our requirements with respect to Sales Reps; this is very important tool for our new shopify stores both in Australia and USA. We are looking to use this App for our Wholesale/Distribution channels of our business. Quick and Effective Support from the team-Highly Recommended. Thank You
I'm incredibly pleased with the CSS Sales Team and their outstanding work. They are always supportive, helpful, and professional. Their team is very gentle and nice, consistently responding to my requirements promptly. I've had several customised requirements, and they are always there to help me out, going above and beyond to ensure everything is tailored to my needs. Their willingness to accommodate my specific requests has been impressive. Every interaction has been a positive experience. I highly recommend the CSS Sales Team for anyone looking for top-notch support and exceptional service.
Thank you for such an amazing feedback! We’re thrilled to hear that our team’s support and professionalism have consistently met your needs. We’re always here to go above and beyond to tailor our service to you. Your satisfaction is our priority, and we’re grateful for your continued trust in us!
Great app for managing your agents and retailers! the best is the support received by their customer support team. They reply in no time and always provding great solutions.
Thank you for your fantastic review! We're thrilled to hear that our app is helping you manage your agents and retailers effectively. It's wonderful to know that our customer support team has been responsive and provided great solutions. We truly appreciate your kind words and look forward to continuing to support you!
Great customer service!
We asked for a german translation of the app and this was done within 24h. Over all this app provides a great platform to manage a small to medium sales team and their commissions. We can definitely recommend!
Thank you for your fantastic review! We’re glad our customer service and quick German translation met your needs. It’s great to hear our app is helping you manage your sales team and their commissions. We appreciate your recommendation!
CSS Sales Team has been a great app for us. Easy to use, perfect for adding multiple sales reps and most importantly, exceptional customer service. Whenever we've had an issue and needed to reach out for assistance, Amit and his team have always been quick in fixing the issues and responding in a timely manner. They are very helpful and we definitely recommend this app.
The team at CSS has been great at helping us resolve issues. It is a little light in the features department is all.
Amit's support in adding custom functionalities to my Shopify store was outstanding. They were quick, affordable, and delivered excellent results. I highly recommend their services for anyone looking to enhance their store with tailored features.
This app is brilliant! The support is absolutely fantastic with an opportunity to speak on video link to technical support if needed. I needed an app to allow my sales reps to order products and see their own orders on a dashboard without seeing other orders from other reps or customers. It does exactly that and when I asked for some tweaks to fit my business, the developers responded either making small changes free of charge or at a reasonable fee. They're busy developing the app all the time and are open to suggestions to improve it for all. Thank you Rose for being such a great help.
I have just started using the app, and it is fantastic. It is exactly what we needed to establish our wholesale program. The developers of the app have been amazingly helpful and eager to customize the app to fit our needs for a reasonable fee. I would HIGHLY recommend this app to anyone wanting to enter a wholesale sales program.
Originally, I gave this company a 1 star review. That was approximately 3 weeks ago. Within 3 weeks, the developer contacted me and worked very hard to resolve the issues we were having with the system. They are now fixed (including the billing issue), and our reps seem to be happy. And if the reps are happy, I'm happy. So 1 star has now turned into 5 stars. : )
I love this app it is easy to use and the customer service is outstanding, they are responsive and will meet with you whenever needed. For a small fee they can customize commission structures and train you on how the flow works for your employees. this app can also integrate with their other apps such as wholesale quickie
We recently added the app and the team developed custom reports and commissions calculations for our company. The developers were very professional and had lots of knowledge how to achieve our desired request. It was a pleasure working with Rose, Vikram and Bipin and would recommend them to anyone in the future.
Exactly what we were looking for! The customer service has been excellent. They are easily accessible (hopping on zoom meetings with us) and extremely responsive. The development team has been quick to provide solutions for any issues we've run into and make any customizations we've needed. Worth the money. Highly recommend!
This app is fantastic. It helps me a lot with my sales team. They did customisation according to my needs; it's pretty good, customer service is fast, and always right, its benefits are excellent, highly recommended.
We need a solution for our salesman. To be able to give our team the tools they need to make the sale and to help grow our business is incredibly important. Sales Team has gone above and beyond to make sure that we the app operates in every way our business needs. From support to personalized touches, we recommend this app if you have a product and want to take your sales to the next level.
The people at Chief Software are VERY nice people and are quite responsive. But after MONTHS of trying and paying a lot of money for customizations (which took months longer than the original estimate of a few weeks BTW), the app just DOES NOT WORK. Many of the basic functions are broken and the coding is just plain sloppy. After using many different Shopify apps over the years, I have never encountered one this bad and am extremely disappointed that I wasted my time and money. I'm not sure how they have any positive reviews except for their kindness and their accessibility to schedule a call. I do wish the team well, but really need to let others know how bad this app is.
I am extremely sad to hear that you had a bad experience. We had created the sign up page with multiple custom fields that you needed and a directory page where customers can select their own style concierge. When we tested things it was working as expected. In fact you were also able to sign up as a style concierge and sign up a test customer to a rep from the directory page. Also when you launched, reps were able to sign up and their sales were tracked back to them. Our features are working well for our other clients and we see most of our clients grow their sales team and total sales using our app.
We always fix all issues that are reported by our clients, right away. In the last 6 -8 weeks we didn't hear any complains from you. Please let me know, what didn't work well and I'll make sure our development team fixes it and make it right for you. We are committed to our clients and I want to make this right for you. please let us know what didn't work well and we will get it fixed asap.
Regarding the time to finish the project, as new requirements get added, the time lines do increase. I wish I could have gotten all requirements in one go, so we wouldn't have had to do multiple iterations.
Works great, support is amazing and the team is very helpful. Will definitely be using the app for the long term.
Thank you for the review :). Looking forward to serve you and your sales team for years to come.
Brilliant support. Efficient, helpful and reliable. The support has helped massively. Thank you.....
Amazing app, Amazing Support. Using this app since 3 months and have no complaints. They provide best service and customization.
Great App very useful. Vik and his team are always responsive. They even customized the app for our company. Our sales reps are using the Sales Team App . It also has a nice dashboard and makes our life easier to analyze our sales. Simply the perfect app for any affiliate program.
Ibrahim
There are so few CRM apps for Shopify I thought that I was never going to find one that worked- I am so happy I found Sales Team. Amazing customer service! Than you Vic and Rik for all the time and customization. We are already setting things and and can't wait to start using it. Absolutely recommend.
Instale la APP en mi tienda pero es muy dificil de usar, ademas no encontre traduccion al idioma español
Es una lastima!
Con base en sus comentarios, ahora hemos agregado la oficina administrativa en español para los representantes de ventas. Avísame si necesitas un lado administrativo en español también. Trabajaremos en eso también ...
"Based off your feedback, we have now added Spanish language back office for sales reps. Let me know if you need admin side in spanish as well. We will work on that too..."
Awesome app! This app helped us get a sales team up and running instantly.
I would highly recommend.
We needed an app that could help us build a remote sales team that could have the tools to support sales in the field. Vik was amazing at helping us create our sales dashboard, explaining the features and even offering to customize anything we needed that was not off the shelf. I was very impressed with the solution set that was offered but even more impressed with the level of support I received. I am excited with the possibilities of what we can do with Sales Team. Thank you Vik.
We use this app to help us create affiliate compensation percentages and dollar amounts on sales. I really like how everything is easy to navigate and the input from the Chief Software team. Things started out a little rocky because of the distance, time difference and communication issues, but once we got on the phone with them everything was clearly spelled out and all of our objectives were met. Thanks Vik for all your and your teams help. We really appreciate you guys.
Best Regards,
Lit TV Live
This app is just what we needed, and more. Having tried other apps, Sales Rep provides much more value and features than expected. Vik and his support team provide excellent service and response. Vik is great to work with to understand your needs for your business model and work to provide you with what you need for success. It is a pleasure doing business with this high-quality app provider.
This app works and the support team is very helpful! They reply to our messages quickly and fix the issues that we encountered. However, we had to uninstall it as we are still looking at something that would suit best with our business model.
This is perfect for stores that would just like simple affiliate features.
Thank you for the review :)
I do want to address your comment "This is perfect for stores that would just like simple affiliate features".. Since our app provides much more than simple affilaite features. Affiliates/ Reps / Ambassadors can send invoices, purchase at wholesale rates, share discounts, you can even assign customers to reps and give commission when customers place an order. Reps can even add potential sales leads to your store... You can even have sales team managers to manage your sales teams :)
We are very sad to see you uninstall, but since our app provides such rich feature set for you sales team, i am sure we will see you back soon :)
I wasted about half an hour on this. the support section has a couple of 30 second videos and "coming soon" from what I guess is a couple years ago. seems under developed and abandoned. maybe the features work, but I'm not going to email the developers to get basic setup instructions
Hello,
Our app is not abandoned or under developed. In fact we are constantly improving and adding new feature.
I do admit, that we do not have enough support videos. This is something which we will be adding in the next few weeks.
We were slammed with new feature requests and customization requests, Hence we have not been able to create video content for our support and faq section.
We should have 30 sec 'how to videos' for each feature that we offer, in next few weeks.
Very quick response. I will give this app a thorough try. I hope I will be provided a link for my representative to log in to his dashboard, which I couldn't find it anywhere.
I looked at a lot of other Affiliate apps and in the end, they all promised alot, looked professional, but didn't deliver when it came to technical help, customizations, features or support.
An important part of our selection process was that their solution offers the ability to implement 3 tiered (Rep, sub-rep, customer) commission structure - which other apps can't support.
SalesRep by Chief Software may not look fancy, but is very functional, they are SUPER responsive and their support is excellent. They provided many look and feel customizations for me for a very nominal fee.
I am happy to be working with them and recommend them to others.
Still in the first week of trying out the app. You might have to do additional things to your store to get it to work that aren't in the instructions. Like turning your store accounts/members function to "ON". They are in the process of preparing more videos and were really helpful with getting the app to work. I can see how this will be an amazing app if I get people to use it. Also I wish you could add some more text to the Sales Rep Sign Up Page so I could explain the features of the program.
I love this app! I don't normally write reviews but this app is great for tracking what your sales reps are selling! Highly recommend!
The team behind this app has been extremely responsive and willing to implement new features upon request. 2 features we requested were quickly implemented in a matter of weeks.
Vik and his team are great with the App to provide me on https://coolstone.co.uk/ timely support and necessary customization. The App covers many necessary options for building transparency for your Sales Reps and your business.
Vik and his team were so awesome to deal with, and the amendments that they made to the app to work with our store was absolutely amazing. I highly recommend this app if you are needing wholesale or looking to have affiliates. The app dashboard is also very easy to understand / customize to your own needs. Thanks again for all the support, you and your team are the absolute best!!
This app works! Our sales team can easily generate wholesale and client invoices in under a minute! Sales and commissions are all tracked in the dashboard! Our sales team also loves the affiliate link that tracks commissions from retail customers. Vik and his team have been amazing to work with, this is a 10 STAR app!
This app is still brand new on our shop - We haven`t had the time to fully test it out as yet. But so far and just from the first look (talk of love at first sight) we are sure it meets or exceeds our dream for a commission based system. This is incredible - the layout is clean and user-friendly too. Above all, Vik was helpful in fixing a minor bug and set up everything for us. Thank you Chief Software Solutions - with love from Shop Yadley <3
Great app! Our sales guys love it. Does exactly what they've been asking for. Chief software solution guys were very easy to work with when we ran into a couple of minor things. Thanks guys!