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Vik and his team are great with the App to provide me on https://coolstone.co.uk/ timely support and necessary customization. The App covers many necessary options for building transparency for your Sales Reps and your business.
Very quick response. I will give this app a thorough try. I hope I will be provided a link for my representative to log in to his dashboard, which I couldn't find it anywhere.
Vik and his team were so awesome to deal with, and the amendments that they made to the app to work with our store was absolutely amazing. I highly recommend this app if you are needing wholesale or looking to have affiliates. The app dashboard is also very easy to understand / customize to your own needs. Thanks again for all the support, you and your team are the absolute best!!
The people at Chief Software are VERY nice people and are quite responsive. But after MONTHS of trying and paying a lot of money for customizations (which took months longer than the original estimate of a few weeks BTW), the app just DOES NOT WORK. Many of the basic functions are broken and the coding is just plain sloppy. After using many different Shopify apps over the years, I have never encountered one this bad and am extremely disappointed that I wasted my time and money. I'm not sure how they have any positive reviews except for their kindness and their accessibility to schedule a call. I do wish the team well, but really need to let others know how bad this app is.
I am extremely sad to hear that you had a bad experience. We had created the sign up page with multiple custom fields that you needed and a directory page where customers can select their own style concierge. When we tested things it was working as expected. In fact you were also able to sign up as a style concierge and sign up a test customer to a rep from the directory page. Also when you launched, reps were able to sign up and their sales were tracked back to them. Our features are working well for our other clients and we see most of our clients grow their sales team and total sales using our app.
We always fix all issues that are reported by our clients, right away. In the last 6 -8 weeks we didn't hear any complains from you. Please let me know, what didn't work well and I'll make sure our development team fixes it and make it right for you. We are committed to our clients and I want to make this right for you. please let us know what didn't work well and we will get it fixed asap.
Regarding the time to finish the project, as new requirements get added, the time lines do increase. I wish I could have gotten all requirements in one go, so we wouldn't have had to do multiple iterations.
VIK IS AMAZING!!!! SO MUCH HELP WITH MY APP. I HIGHLY RECOMMEND THIS APP. IT'S SO MUCH CHEAPER THEN THE OTHER AND GIVES YOU SO MUCH MORE FOR YOUR BUSINESS. I AM VERY GRATEFUL TO GET THE COSTUMER SERVICE WHEN I NEED IT. THANK YOU VERY MUCH, MAGGIE T.
I love this app! I don't normally write reviews but this app is great for tracking what your sales reps are selling! Highly recommend!
This is an amazing app for my wholesale business! It does everything I want it to do and then some. The staff is also amazing, they always have the answers to my questions.
This app is still brand new on our shop - We haven`t had the time to fully test it out as yet. But so far and just from the first look (talk of love at first sight) we are sure it meets or exceeds our dream for a commission based system. This is incredible - the layout is clean and user-friendly too. Above all, Vik was helpful in fixing a minor bug and set up everything for us. Thank you Chief Software Solutions - with love from Shop Yadley <3
Still in the first week of trying out the app. You might have to do additional things to your store to get it to work that aren't in the instructions. Like turning your store accounts/members function to "ON". They are in the process of preparing more videos and were really helpful with getting the app to work. I can see how this will be an amazing app if I get people to use it. Also I wish you could add some more text to the Sales Rep Sign Up Page so I could explain the features of the program.
The team behind this app has been extremely responsive and willing to implement new features upon request. 2 features we requested were quickly implemented in a matter of weeks.