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This app broke our accounts page after uninstalling. Contacted customer service on four separate occasions and no response. Wouldn't recommend.
Our team investigated & found that the issue arose as we have moved away from using the customer account page for the reps' dashboard. In our current setup, we offer a dedicated rep login page to prevent such issues. We feel terrible that your store got affected due to the older version of app. Please accept our apologies and lets us know how we can make it up to you.
Quite possibly the worst app we've ever used. Here are the list of reasons:
Basic Plan - No view of all features that require upgrade
No sound user experience AT ALL
No visual hierarchy, proper grouping, primary vs secondary vs tertiary buttons, lacks contrast or signifiers for understanding the UI
Extremely lacks explanations of null states for all kinds of features or pages
No distinction between working with sales reps vs affiliates
What the heck are sales team templates?
Feature toggle switches are unreadable
Can't use our own Shopify tags for assigning existing customers to reps
Reports are small and don't make sense in null state
Email us page should have a contact form. Doesn't even have a "mailto" deeplink to open email client
Calendly page title shows "CSS advanced support" as if any beginner would understand that
FAQ accordions just look like plain text and have no UX signifiers like dropdown arrows
YouTube instructional videos have no proper grouping headings such as "Getting Started."
Accept/Deny Sales Rep page makes absolutely no sense. Is this for affiliates?
So many more bad UX issues to list!
Just the worst app, period. Unusable, in and out. NOTE TO THE DEVELOPER: I'll be glad to consider using your app when these issues are fixed. Make it USABLE!
we will work on the admin side usability , so that our features are easy to understand, setup and use regularly. We have a lot of powerful features and we will make these super easy to set up, take care of null states etc. We will work on the admin side usability for all features and make sure we earn a 5 star review from you.- Vik
I wasted about half an hour on this. the support section has a couple of 30 second videos and "coming soon" from what I guess is a couple years ago. seems under developed and abandoned. maybe the features work, but I'm not going to email the developers to get basic setup instructions
Hello,
Our app is not abandoned or under developed. In fact we are constantly improving and adding new feature.
I do admit, that we do not have enough support videos. This is something which we will be adding in the next few weeks.
We were slammed with new feature requests and customization requests, Hence we have not been able to create video content for our support and faq section.
We should have 30 sec 'how to videos' for each feature that we offer, in next few weeks.