Sales Reps Commission Manager , 38 recensioner
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Its been more than 11 days since i raised a request to solve a bug, unfortunately there has been no reply from the support team citing high volume of tickets
Bajaao,
We are very sorry that you had such a negative experience. We've taken efforts to improve our customer service since then, and hope you'll try out app again in the future.
This app was exactly what I was looking for and there support team is outstanding! I have had a couple of bumps using it and there are some features I needed them to add. They are always quick to respond and are developing many features that I need in the coming weeks and months. Great app and great team! Thanks guys
This app is most helpful. Even better, my contact representative fixed issues that I would never have been able to on my own in the source code of the shopify website. 5/5 forever!
Support is amazing. Yuri really helped us while setting up the app. I also had an issue with another app that broke our theme and he help us correct it.
This is a very good tool for helping us keep track of our sales commission. However it could use some improvements in the area of reporting, which is pretty important to my company. I'd also like to see the ability to setup commissions based on conditions per sales rep (such as 1st customer order, Joe gets $x but every order after he gets $y - or after a certain revenue threshhold, commission changes). But overall I'm happy with the app and it does help our business as we try to grow and incentivize our sales team
Thank you for your feedback on our sales commission tracking tool. We are glad to hear that it has been useful for your business.
Regarding your feedback on reporting, we would love to hear more about the specific improvements you would like to see. Please let us know what kind of reporting features you need and we will do our best to incorporate them into our tool.
As for your suggestion on setting up commissions based on conditions per sales rep, we think that's a great idea and we will definitely consider adding that feature in a future update.
Thank you for taking the time to provide us with your valuable feedback. We appreciate your business and are committed to making our tool even better for our customers.
EXTREMELY POOR customer service. non-existent. nobody ever gets back to you even on the live chat, definitely not on e-mail, my free period has expired, not knowing wether this app would actually be suitable, the lack of support is terrible, Shopify should take it off
We apologize for the inconvenience caused by the lack of support you experienced while using our app. We understand your frustration and would like to assure you that we take customer service very seriously.
Upon reviewing our records, it appears that we may have missed your email and chat requests, which is unacceptable. We sincerely apologize for this oversight and any resulting confusion or frustration it may have caused.
In an effort to make things right, we have extended your trial period and are committed to resolving any issues you may be having with our support team as quickly and efficiently as possible. We appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and provide you with the excellent customer service you deserve.
Good support, and good perspective to help my business!! I just started with the app and everything is doing good
Great app. This app is the reason we signed up to shopify. Jon was fantastic at getting us sorted when we had an issue when we set up the app. We can now sell our products in our classes and make sure our trainers get paid for what they sell in a timely and efficient manner. Very happy.
the app works really well but what makes it really impressive is their support so so good and quick !
So happy you had a great experience. Looking forward to continuing to serve you and your business for years to come.
Our company has found the SalesReps app to be a beneficial part of our dealer program. It allows us to track commissions on sales to make sure each dealer receives proper compensation. We look forward to growing our dealer base using this app!