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Installed to test for the 14 day free trial, but had a question. Reached out to support via email and the "live" chat, and have yet to hear back. There is a huge lack of support response. If you don't have a live person available to chat, then remove it from your site as it is misleading.
We appreciate you taking the time to review our product. We did receive your email, however, it ended up in our spam folder and we were not able to respond in a timely manner. We also attempted to contact you to discuss the feature you requested, but unfortunately did not receive a response.
EXTREMELY POOR customer service. non-existent. nobody ever gets back to you even on the live chat, definitely not on e-mail, my free period has expired, not knowing wether this app would actually be suitable, the lack of support is terrible, Shopify should take it off
We apologize for the inconvenience caused by the lack of support you experienced while using our app. We understand your frustration and would like to assure you that we take customer service very seriously.
Upon reviewing our records, it appears that we may have missed your email and chat requests, which is unacceptable. We sincerely apologize for this oversight and any resulting confusion or frustration it may have caused.
In an effort to make things right, we have extended your trial period and are committed to resolving any issues you may be having with our support team as quickly and efficiently as possible. We appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and provide you with the excellent customer service you deserve.
This app is very easy to use. This is the best sales rep app to generate affiliate links + report out on commissions and usage of links. Low cost per month is an added bonus!
Wow! Thanks for this shining review! We’re so happy you find the app easy-to-use and affordable. We look forward to continuing to help you run (and grow) your business!
This app has worked very well for us. The support they offer is the best. Yury assisted me with all of my questions and provided quick service! I'm so appreciative.
We're happy to hear that our app has worked well for you and that my team and I were able to assist you with your questions. Your feedback means a lot to us and we're grateful for the opportunity to serve you.
Its been more than 11 days since i raised a request to solve a bug, unfortunately there has been no reply from the support team citing high volume of tickets
Bajaao,
We are very sorry that you had such a negative experience. We've taken efforts to improve our customer service since then, and hope you'll try out app again in the future.
Great app and great customer support. A must for tracking commissions.
We were looking for a tool that could help us track our Sales Representatives and Brand Ambassadors for their sales referrals they help drive to our new ecommerce site. The Sales Representative & Commission app was just what we were looking for. Customers get to select who they worked with or how they found out about us and our reps get credit for sales they help drive. The reporting functionality will be great to help us manage our sales program and handle commisions. Very easy to setup, maintain and use.
We’ve been using this app for a short while now and we’re already pretty impressed. It’s really easy and fun to use, and I’m excited every day to log in and see how our sales are performing. For $5 a month, it’s a no-brainer…Install this app today, you won’t regret it!!!!
