The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This commissions app is extremely confusing, very buggy and customer support is never available during the day here in the U.S., and when they finally are available at night time, they don't respond. The reports are extremely difficult to understand and when I export them there are lots of duplicate orders shown, and not assigned to the correct rep even though I've setup the tags for the rep on both the customer and orders. I've spent hours trying to figure this thing out with no help. Not a good app at all.
University Life Outfitters
Not really sure what the problem is because I've never been able to set up this app at all. I've contacted service twice and they tell me my email address is wrong. ??? Really? Kinda sure I know my email address. Soooo..... great idea but waiting for an app that works.
Yikes! We were very sorry to see this review. As you mentioned, you signed up with a typo in your email address (one "T" instead of 2 in "outfitters"), and therefore, you were unable to log in to our service. We also tried to email you and contact you directly, but we never received a response.
We're very sorry you chose to leave a 1-star review because of something that ultimately amounts to user error. This is truly harmful to our business - but, that's life, I suppose.
So far I am not impressed. The app literally doesn't do what it's supposed to do. When I insert the code into my cart.liquid it still allows my customers to advance past that page without selecting a sales rep, rendering this app useless. Support is not helpful resolving the issue, taking hours to go back and forth between emails, and asking questions I've already answered. Definitely not happy. Instead, I may just use this FREE feature from Shopify and sort the reports myself. https://ui-elements-generator.myshopify.com/pages/cart-attribute
Its been more than 11 days since i raised a request to solve a bug, unfortunately there has been no reply from the support team citing high volume of tickets
We are very sorry that you had such a negative experience. We've taken efforts to improve our customer service since then, and hope you'll try out app again in the future.