Sales Reps Commission Manager

We’re sorry to hear you weren’t happy with the support experience. We did reply to the iCloud email address you used to contact us with instructions to resolve the login issue. You then created a new account using your store email, which gave you admin access to the app and resolved the issue.

We’re glad you were able to get back into your account, and we’re sorry if our response wasn't received or wasn't clear.

Sorry about your experience—we recently had a technical issue that affected incoming support emails, which caused delays in our responses. This has now been resolved.

Our in-app chat is handled by AI, and if something can’t be resolved there, it directs messages to our support email support@salesreps.io. We also review chat transcripts, including missed conversations.

We’ve been responding and also attempted to reach you, but it seems we may have missed each other.

We’re actively supporting the app and are here to help—please feel free to reach out again so we can assist you properly.

Thank you for sharing your feedback. We're glad to hear that you find our app practical and it aids you in quicker commission calculations. However, we're sorry to learn about the issue you're encountering with deleted Sales Representatives reappearing in your reports.

We've sent you an email to gather more information about this concern. Could you please check your inbox and provide us with more details, so that our technical team can investigate this matter further? We understand this might be inconvenient and appreciate your patience as we work to resolve this issue as soon as we hear back from you.