Sales Shield: Store Protection
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I installed the app and noticed it was performing tasks on my website without my consent. It had blocked the ability for users to right click, and had even blocked keyboard shortcuts from being usable. I checked the settings page and these functions were clearly listed as 'disabled' and so this should not have been happening. I used the chat service for support, which claims to usually respond 'within an hour'. It has since been 48 hours and I have not received a response. When I uninstalled the app, my website returned to normal and I got an automated e-mail from the Founder Sergio. Here is a direct quote:
"We're always working to improve our app, and your feedback is important to us.
Please share your thoughts on why you uninstalled or if you felt any features were missing.
We appreciate your input!
Please feel free to reply to this email to share your thoughts."
Unbelievably, this is sent from a 'noreply' e-mail address that rejects responses! I believed this app would be reliable and trustworthy based on the diamond 'Built for Shopify' label it has.
Hi Darius, how are you?
I'd like to help you with what happened. First of all, I'd like to know if you received my feedback sent yesterday at 19:11 (UK).
Anyway, I'll post the information here again:
Sorry for the delay in replying, I'm the founder of the app and I make a point of replying to all support personally. However, I've had a problem at home over the last few days.
In any case, the fact that the functions are blocked, even though they are disabled in the app, is due to the fact that other functions also block these same functions.
For example, blocking Inspect Element automatically blocks the right button, because you can access Inspect Element through it.
You can use the extreme block inspect element option, which, instead of blocking the path to the function, identifies the open inspect and redirects you away from the site.
As another example, if you have image blocking active, it will automatically block the crtl+C shortcut to prevent copying.
Regarding the email sent after uninstalling the application, thank you for the comment about it being sent from a “noreply” address and asking for a reply. We've adjusted this and the email address now allows a reply.
Anyway, I hope I've explained better now that some of our functions have convergence, so even if you disable a specific block, you may need to block another action/function that is active.
Sergio Lemos
Founder of Sales Shield
i uninstalled and canceled and Im still getting billed customer service is no help.
Shopify is a giant scam of endless billing
Hi,
We are deeply sorry for any confusion or inconvenience caused. We would like to clarify that Sales Shield support is separate from Shopify support, and we are here to assist you directly with any issues related to our app.
We have no record of a support request from your store on our support channels, which include our email at help@salesshield.app and the chat within the app. To ensure that any issues are resolved quickly and efficiently, please contact us directly through these channels.
Regarding the billing, as you used the app beyond the free 3-day trial period, from January 21 to January 31, the charge was automatically processed by Shopify in your next billing cycle, which was on February 22. This is in accordance with Shopify’s billing policies, which handle all charges related to apps installed on their platform.
We understand this can be confusing, and we are sending you a detailed email with all the information about the usage and billing, and how we can help you resolve this issue. We are committed to ensuring your satisfaction and would love the opportunity to discuss this further with you.
Thank you for your feedback, and we look forward to your contact so we can resolve any outstanding issues.
My whole website crashed because of this app.
I am assuming it is because it stops google from being able to craw your website. So google wouldn't let anyone on my website.
6.5 hours lost going through every app and theme trying to find the issue.
Also have been charging me $8 USD a month and the advertised price is $4.99.
We're sorry you're not staying with us, we've sent you an email in your inbox to better understand what happened, but I can tell you that the problem you mentioned is not due to our app.
We noticed that you used our app from March/23 to October/23, during which time our app didn't undergo any changes, so it wouldn't make sense for the app to fail in your store only after months of use.
Sales Shield does not have any function that blocks sites like Google, our protection function against trackers only generates more updates for sales tracking software to trick them.
Our original price was US$8.00 with additional charges that varied according to the number of products in the store. Today we are using a reduced lifetime price of US$ 4.99 without any additional fees, to use this price just reinstall the app.
This app doesn't work. I tried to contact them, but they didn't answer.
I don't recommend this app!!!
Hello friend, we did not find any email on our support help@salesshield.app, anyway I am sending an email to help you with the app.
THIS APP IS GARBAGE. THANKS TO THIS APP I AM ON THE FRONT PAGE OF SHOPHUNTER AND I HAVEN'T EVEN MADE A SALE ON MY BRAND NEW STORE I SPEND WEEKS BUILDING. NOW ALL MY COMPETITORS CAN STEAL MY IDEAS AND TEST MY PRODUCTS BEFORE I CAN EVEN GET A CHANCE TO TEST PRODUCTS I SPENTS WEEKS CURATING AND PUTTING TOGETHER. ALL THAT WORK DOWN THE DRAIN.
I HAVEN'T EVEN MADE A SALE AND IT SAYS I'VE DONE MILLIONS IN SALES. EVERY VISITOR IS SOMEONE SPYING ON MY STORE NOW. HOW AM I GOING TO GET A CHANCE TO TEST ANY OF THE PRODUCTS IF EVERYONE IS GOING TO STEAL AND TEST MY PRODUCTS BEFORE I EVEN HAVE A CHANCE TO GO THROUGH THEM???????????????
THIS APP IS TRASH AVOID IT AT ALL COSTS.
We're sorry you didn't like our app, as we told you in the email, all this information about the "fake sales" function was available in the images and text about how our app works.
What our app does with the "fake sales" function is to send multiple sales for all the products in your store, camouflaging the products your store is actually selling.
Your store's spies get confused by the information we provide and start ignoring you when they realize there's something wrong and that your metrics are unreliable!
If you still don't want this function on your site, simply disable the "fake sales" option in the app.